Human Resources

Administration Division

About Us

Human Resources Staff

USG Systemwide Human Resources Administration

Dr. Juanita W. Hicks, Vice Chancellor for Human Resources
The vice chancellor for human resources is responsible for directing the development and administration of the strategies, plans, policies and programs targeted at maximizing employee effectiveness. In addition, this vice chancellor manages the human resources and related investments to ensure optimal return on investment of the system’s human capital assets. In this position, the vice chancellor also serves as the liaison to and mentor for institutional-level, chief human resources officers, providing guidance and leadership to these officers as necessary.

Karin Elliott, Associate Vice Chancellor for Total Rewards
The associate vice chancellor for total rewards is responsible for the strategic plan design and administration of all systemwide benefit programs for faculty, staff and retirees. Additionally, the associate vice chancellor provides guidance and assistance to USG institution human resources departments.

Quint Hill, Assistant Vice Chancellor of HR Administration & USO HR Director
The assistant vice chancellor serves as a primary point of contact to USG HR leaders, providing leadership, guidance and support for various human resources programs, initiatives and policies. The assistant vice chancellor also serves as the internal University System Office HR director and oversees the team responsible for internal USO HR departmental operations, programs and services.

Sherma Francis, Human Resources Program Director
The human resources program director is responsible for the development and administration of systemwide salary administration policies and procedures. The director serves on special projects, assisting in the development, review and documentation of policies, procedures and best practices in support of systemwide and USO internal human resources administration initiatives.

Anessa Billings, Executive Director of Health and Voluntary Benefits
The executive director of health and voluntary benefits is responsible for day-to-day oversight of the USG health plans and voluntary benefit programs for faculty, staff, and retirees. Additionally, in close partnership with the associate vice chancellor for total rewards, the executive director recommends and implements the systemwide strategic direction for healthcare and voluntary benefit programs.

Noah Webb, System Benefits Healthcare and Wellness Data Analyst
The system benefits healthcare and wellness data analyst supports the analysis of the systemwide healthcare programs. In this position, the analyst looks at healthcare analytics, including cost, using clinical quality of care measures while developing valid, custom reports based on plan utilization, trends in medical and pharmacy claims, and financial data for the University System of Georgia healthcare plans.

BeNedra Cleveland, Director of Benefits, Administration and Engagement

The director of benefits, administration and engagement is responsible for systemwide benefits and benefit policies. The director of benefits also oversees our third-party benefit administrator engagement and acts as a liaison with vendors and institutions on matters associated with system-related, benefits enrollment issues and handles the final level of benefits appeals. The director also collaborates with or leads several systemwide committees.

Farrah Williams, System Wellness Benefits Program Manager

The system wellness benefits program manager develops, implements and evaluates the USG Well-being program in alignment with the total rewards and healthcare plan strategy. Support is provided to USG institutions with evidence-based, best practice research. Additionally, this manager partners with the system data analyst, well-being vendors and other campus resources to develop and organize programming.

Lisa Joe, Director of Retirement Programs and Services

The director of retirement programs and services supports the analysis and administration of system retirement plan programs. This director provides systemwide retirement plan education and training, strategy recommendations based on research and analysis, resolutions to complex retirement plan issues, and advice on system retirement plan policy.

Jason Culp, Retirement Plan Manager

The retirement plan manager is responsible for systemwide retirement plan administration, education, training and advisement. With this position, this manager offers retirement education resources and policy guidance, conducts annual audits, and ensures that all plans are administered in accordance with approved Board of Regents plan documents and in compliance with all applicable legal and regulatory requirements.

Internal USO Human Resources Administration

Cynthia Okonkwo, Assistant Director of Human Resources for the University System Office

The assistant director of human resources manages the daily human resources operations for the USO. The assistant director of human resources also serves as the point of escalation for the HR generalists and HR specialist, and provides guidance on HR matters to the Shared Services HR team with consultation on employee pay and benefits matters.

Tracey Smith, Human Resources Specialist

The HR specialist supports and administers a variety of HR programs including serving records management, payroll and leave administration and USO employee intranet. The HR specialist also serves as the USO TAP coordinator and Dual Appointment Agreement coordinator.

Andrea Goines, HR Generalist (Supporting metro Atlanta-based USO employees)

This HR generalist supports onboarding and offboarding, benefits, payroll, employee relations and recruitment for the Atlanta area USO locations, including Trinity-Washington, GPLS, GALILEO and the State Archives and Record Center. The HR generalist also works in recruitment as it relates to setting up and reviewing positions for the USO HR department.

Marie Ballard-Myers, HR Generalist (Supporting Athens-based employees)

This HR generalist provides a broad array of leadership, guidance and support to USO employees and managers on the full range of HR related programs and services, including recruitment, onboarding, benefits and leave administration, performance management, employee relations and compensation.

If you have a question, comment or need additional details, please contact us at usg-hr@usg.edu.