*NEW* ITS Memorial Day Holiday Schedule Monday, May 30, 2016 and Support Contacts
May 25 2016
Information Technology Services (ITS), Board of Regents of the University System of Georgia (USG), closes Monday, May 30, 2016 to observe Memorial Day Holiday.
ITS Helpdesk agents will be available during this time to assist you with ITS product or service related business interruption or production down, urgent issues.
HOW TO CONTACT THE ITS HELPDESK Monday, May 30, 2016
Emergency, Production Down, Business Interruption
If an emergency (production down) ITS product or service related business interruption occur Monday, May 30, 2016:
- Call the ITS Helpdesk immediately: 706-583-2001, or 1-888-875-3697 (toll free within Georgia)
- Follow instructions to leave an emergency message to automatically notify on-call support staff
NOTE: If you call the ITS Helpdesk and you encounter a problem
- reaching the ITS Helpdesk Call Center main menu, or
- with Call Center menu options or features
call 404-831-3669. If no answer, leave a voice message, country code, area code and a number where you can be reached.
Non-Production down Question, Request, or Problem
All other non-urgent issues contact ITS Helpdesk via
- Self-service support website http://www.usg.edu/customer_services (requires a User ID and password, email helpdesk@usg.edu to obtain
credentials) - Email: helpdesk@usg.edu
Non-urgent issues will be addressed the next business day Tuesday, May 31, 2016).
ADDITIONAL RESOURCES
- ITS Maintenance Schedule and Service Level Guidelines: http://www.usg.edu/customer_services/service_level_guidelines
- USG Services Status: http://status.usg.edu