ITS Customer Services

The single point of contact for technology support and service requests

ITS Helpdesk Mission and Vision

The ITS Helpdesk is the primary ITS product and service support single-point-of-contact for University System of Georgia (USG) customers.

Embracing consistency, the ITS Helpdesk

  • Collects information
  • Assigns or escalates
  • Performs first contact/level resolution whenever possible
  • Publishes outbound pro-active communications
  • Provides Helpdesk operations best-practice training


To provide University System of Georgia (USG) enterprise ITS product and service customers with quality service, focusing on consistent and efficient support through

  • Communication
  • Continuous improvement of processes and tools
  • Customer engagement
  • Professional development


Continue to be recognized as a single-point-of-contact service desk providing best in class communications and support.