ITS Customer Services

Operations Division

Services & Support Information

ITS Helpdesk

  • ITS service and product support 24/7 single point of contact
  • Outbound customer contact (follow-up)
  • USG and ITS service announcements and communications
  • USG Emergency Web Service (EWS)

Customer Services

  • Case management system self-service account administration, configuration, support, change management, survey management, and training
  • Case management system metrics, report production, and support including USG institution open support request reports
  • USG Listserv managed mailing list setup, administration, configuration, subscription, and support
  • Call Center telephone system self-service content ownership (Service Information Message)
  • Athens ITS new employee workstation and case management system orientation
  • Athens visitor network password administration
  • Helpdesk Information/Knowledge Repository web site administration