Zeng Shows Tenacity
Cindy Zeng exemplifies the ITS core values of tenacity and accountability in her position as a systems analyst developing GeorgiaFIRST PeopleSoft, Financials Data Mart (FDM), and iStrategy applications at ITS.
In December 2012, Cindy accepted a challenge to learn, troubleshoot, and execute the technical process to get GeorgiaFIRST data archived, which was last performed by a consulting resource several years ago. This task is in line with our current data archiving strategy. Cindy demonstrated tenacity throughout the test cycles and was solely on point and accountable for the execution in production. She didn’t flinch when told that the maintenance window involved two Saturdays and one Sunday in holiday-hectic December.
“Thoroughness and attention to detail are persistent in Cindy’s work so she was a natural fit for data archiving, which she executed flawlessly,” said David Nisbet, director of Administrative Services. Cindy has been a member of the ITS team for almost six years. She holds a master’s degree in economics from the University of Colorado in Boulder, and a bachelor’s degree in economics/business administration from Jilin University in Jilin, China.
Why does Cindy enjoy her job at ITS? “I enjoy my job because of the people I work with every day. Each member on the Administrative Services team possesses a particular combination of skill sets, yet each has a great sense of team work,” said Cindy.
Cindy mentioned whenever an issue comes up, no matter how hard and urgent it is, there is always a right member with the right skills to tackle it, and in the meantime, all others are willing to help no matter what. She values the teamwork and treasures the friendship developed with her co-workers “I don’t get bored working on this team,” said Cindy. “We maintain the financial system, troubleshoot customers’ data issues, create financial statements and reports for the central office, and make sure dollar amounts on employee expense reimbursement checks are correct. We have Oracle and SQL Server databases. We operate on Unix and Windows systems.”
Cindy works on the day-to-day transaction data, as well as with large data warehouses to support strategic decision making. She also works with interactive reporting tools to help individual institutes’ analysis. “This team has covered such a big ground. Every time I receive a task to work on, there is something I’m not familiar with that requires me to learn. It is this challenge that keeps me excited, and it is every resolved issue that makes me learn new stuff and gives me the great sense of achievement,” added Cindy.
Thanks Cindy for your continued commitment to ITS!
Carson Is A Team Player
Darlene Carson exemplifies the ITS core values of teamwork and tenacity in her position as a database administrator with Integration and Deployment Services.
“Darlene is a pleasure to have as a part of our team,” said Beverly Norwood, deputy vice chancellor of Operations. “She is one of those people who always strives to do the right thing to make sure that everyone she interacts with feels respected and appreciated. She believes it is a privilege and an honor to help people in life and is a true demonstration of our ITS core values.”
According to Beverly, Darlene works hard to ensure that her team provides exemplary service to our ITS customers, both internal and external. She is customer-focused, reliable and willingly goes the extra mile to help ensure the customer has a pleasant and memorable experience. She approaches work with an attitude toward professionalism and doing things “the right way.” One of the things Darlene often says is, “Treat others not just as well, but even better than you would treat yourself.”
Beverly describes Darlene as being encouraging, saying, “Darlene provides encouragement to her team as a whole, as well as to individual team members. She constantly seeks ways to improve and make things better. She approaches problems with a mind toward solutions, offers innovative ideas for problem solving and refuses to give up just because a problem’s solution may be tough or difficult to implement.” Darlene has a winning smile and an engaging personality and always has an encouraging word to share. “She seems to have a knack for knowing when a team member may need just a little encouragement and seems to always know just what to say to make the team feel better,” added Beverly.
Darlene provides database administration and technical support to both internal and external customers of the Banner Student Information System and the integration with other applications such as PeopleSoft Financials and the G2I data warehouse.
Expressing that she enjoys her job, Darlene enjoys the interaction she has with people on campuses as well as working with exceptional people at ITS. “They are supportive and provide great insight which increases my professional development,” said Darlene. “I am truly surrounded by talented individuals who exhibit a high level of intellect which in turn, helps me to excel.”
Darlene gets excited about her position because it’s “truly rewarding” adding, “My work is always changing and evolving. I love the hands-on experience, being able to learn different concepts. From the very beginning, technology has always been my passion. I can remember working with my first computer, an Apple IIe, and loving being engaged in innovative ideas and theories.”
Darlene has been a member of the ITS team for almost a year. She holds a bachelor’s degree in information technology with a concentration in database administration from Macon State College. Prior to joining ITS, Darlene was a database administrator at Macon State College.
Thanks Darlene for your continued commitment to ITS!
Beech Is Committed To Excellence
Jennifer Beech exemplifies the ITS core values in her commitment to excellence in customer service, teamwork and high work performance. “I am proud to have Jennifer as a member of the Collaborative Program Services team,” said Diane Burnette, associate director of Collaborative Program Services at ITS.
Jennifer is a business systems analyst where she serves as senior analyst for the INGRESS multi-institution application. She has been a member of the ITS team since 2008. Previously, Jennifer served as a director of application systems and project manager for Cingular Wireless. She holds a master’s degree in business administration from Baruch College.
“I like working at ITS because the work we do is beneficial in preparing the next generation to realize their true potential,” said Jennifer.
Thanks Jennifer for your continued commitment to ITS!