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Information Technology Handbook

Section 4 Introduction

Print friendly Version date July 6, 2011

Sound management principles are required for the budget and human resources allocated to the Chief Information Officer (CIO) and centralized Information Technology (IT) organization. In the event any standards defined in this Handbook are in conflict with the University System of Georgia (USG) Board of Regents (BoR) policy or procedures as defined in other relevant guides such as the Fiscal Affairs Business Procedures Manual (BPM), those documents will prevail.

A financial management framework that encompasses cost, benefits, prioritization within budget, a formal budgeting process, and management against the budget should be established and maintained to manage IT-enabled investment programs/projects. Stakeholders should to be consulted to identify and control the total costs and benefits within the context of the IT strategic and tactical plans, and initiate corrective action where needed.

A competent workforce should be acquired and maintained for the creation and delivery of IT services to the organization. This is achieved by following defined and agreed-upon practices for recruiting, training, evaluating performance, promoting, and terminating personnel. This process is critical, since the creation and delivery of IT services are heavily dependent on the motivation and competence of IT personnel.