OneUSG Connect

OneUSG Connect FAQs and Answers

What is OneUSG Connect?

OneUSG Connect is the first priority of the OneUSG systemwide initiative to develop and implement consistent policies, procedures and technology solutions that benefit all entities of the University System of Georgia (USG).

What is the Purpose of OneUSG Connect?

OneUSG Connect is intended to help the USG manage and support its workforce. The major components of OneUSG Connect – payroll services, talent management, human resources management, time and attendance, and benefits administration – are unified and integrated into a single technology system.

Why are we doing this now?

In order to efficiently and securely serve our students, faculty and staff, we must keep up with the changing technology demands. The existing HR payroll and benefits software is not able to meet the requirements needed to support our institutions. This change is in direct support of the Chancellor’s strategic imperative of accountability, efficiency and innovation.

What is the value of OneUSG Connect?

It’s easy to use and will automate current manual HR and benefits processes. It can be used on mobile devices and will allow employees to submit and/or approve leave time on the go. It delivers faster and more efficient responses to handle issues or answer questions, which will be available through the USG Shared Service Center’s centralized support. Does this initiative save costs for the USG?

By using the same software, standardizing policies and centralizing support, there is a reduced net cost to the USG.

Who will use OneUSG Connect?

OneUSG Connect will be used by all University System of Georgia employees.

What will employees be able to do in OneUSG Connect?

Employees will use OneUSG Connect to record and submit time, access, review and update personal information including direct deposit, pay checks and benefits anytime, anywhere – by computer, tablet, even a smartphone.

How will employees access OneUSG Connect?

Once OneUSG Connect is implemented, all employees will access the system securely with their established log-on credentials and password.

Will the system be the same for managers?

All employees will access OneUSG Connect securely with their established log-on credentials and password. If you are a manager/supervisor of other employees, you will be granted additional access within OneUSG Connect. After logging into the system, managers can switch between their role as an employee to manager using a drop down menu.

Why are we just hearing about this initiative?

The OneUSG initiative kicked off in early fiscal year 2015 and the project team included representation from all the campuses. Now that OneUSG Connect is ready for roll out in 2017, it is time to begin communicating with staff, faculty and retirees.

Could this change negatively impact me as an employee, such as my health benefits or even my automatic payroll deposit?

We are taking every precaution possible to ensure this transition occurs smoothly and does not negatively impact employees. However, in an abundance of caution, a special hotline was established (877-251-2644) for employees to contact immediately if they believe they are experiencing any problems that could be related to OneUSG Connect. In addition, a specially created action team will be closely tracking the transition of benefits and payrolls systems to OneUSG Connect.

Who do I contact if I have questions or want to learn more about OneUSG Connect?

Contact the USG Shared Services Center at 877-251-2644, Monday through Friday, 8 a.m.–5 p.m., or by email at sscsupport@ssc.usg.edu.