We are excited to announce a new self-service portal that you can visit for all of your service needs: https://usg.service-now.com/usgsp

Soon, this will take the place of the website you’re currently on! Using this new self-service portal, you can:

  • Search the new OneUSG Connect Knowledge Base for answers to questions you have
  • Locate job aids that were on the OneUSG Connect website
  • Submit a service request for help

Shared Services Center

Fiscal Affairs Division

Employee Services

The University System of Georgia Shared Services Center supports USG employees in many ways. We answer and research HR and Payroll-related inquiries at both a front line and second tier analyst level.

  • Call us at 1-877-251-2644
  • Email us at oneusgsupport@usg.edu
  • Submit a case via ServiceNow - Access the Help Tile in OneUSG Connect to get to ServiceNow and submit cases!
Image of the help tile within OneUSG Connect to get to ServiceNow and submit cases.


A sample of the types of questions we can assist with answering are:

  • How do I submit my time?
  • Why is this amount coming out of my paycheck?
  • As a manager, how do I approve my employee’s timecard?
  • Why is this amount coming out of my paycheck?
  • Why am I getting this OneUSG Connect system error?