Shared Services Center

Strategy and Fiscal Affairs

Employee Services

The University System of Georgia Shared Services Center supports USG employees in many ways. We answer and research HR and Payroll-related inquiries at both a front line and second tier analyst level.

  • Call us at 1-877-251-2644
  • Email us at oneusgsupport@usg.edu
  • Submit a case via ServiceNow - Access the Help Tile in OneUSG Connect to get to ServiceNow and submit cases!
Image of the help tile within OneUSG Connect to get to ServiceNow and submit cases.


A sample of the types of questions we can assist with answering are:

  • How do I submit my time?
  • Why is this amount coming out of my paycheck?
  • As a manager, how do I approve my employee’s timecard?
  • Why is this amount coming out of my paycheck?
  • Why am I getting this OneUSG Connect system error?