The University System of Georgia Shared Services Center supports USG employees in many ways. We answer and research HR and Payroll-related inquiries at both a front line and second tier analyst level.

• Call us at 1-877-251-2644
• Email us at oneusgsupport@usg.edu
• Submit a case via ServiceNow - Access the Help Tile in OneUSG Connect to get to ServiceNow and submit cases!

A sample of the types of questions we can assist with answering are:

• How do I submit my time?
• Why is this amount coming out of my paycheck?
• As a manager, how do I approve my employee’s timecard?
• Why is this amount coming out of my paycheck?
• Why am I getting this OneUSG Connect system error?