OneUSG Connect Knowledge Base - Self-Service Portal
We are excited to announce a new self-service portal that you can visit for all of your service needs: https://usg.service-now.com/usgsp Using this portal, you can:
- Search the new OneUSG Connect Knowledge Base for answers to questions you have
- Locate job aids that were on the OneUSG Connect website
- Submit a service request for help
Shared Services Center (SSC) is the University System of Georgia’s (USG) central organization providing functional and transactional support, primarily in the area of HR and Payroll, to streamline processes across our 26 institutions, to monitor and manage compliance risk and to allow our institutions to redirect their focus to more student- driven activities. The SSC partners with the University System Office, Information Technology Services and USG institutions to operationalize policy, compliance requirements, and legislation through updating and configuring supported applications and defining processes for institutions to follow.
The Shared Services Initiative aligns with the third priority of the Chancellor’s priorities for the USG, “Be more efficient”, regarding finding “opportunities to be more efficient and make college more accessible.” Specifically, the SSC was created to centralize and standardize certain administrative functions. The USG continues to study additional opportunities to expand shared and centralized administrative services.