Information Technology Services

Strategy and Fiscal Affairs Division

ITS Service Catalog

ServiceNow

ServiceNow is a web-based service management platform that ITS uses to ensure excellent customer service. Whenever an ITS customer requests assistance, ServiceNow works behind the scenes to ensure their request is received, tracked, routed to the right people, and resolved as quickly as possible.

Features and Benefits:

  • Request support on your own terms: via email, on the web, over the phone, or face to face with a member of ITS staff. ServiceNow will go to work on your behalf to make sure you get help.
  • Stay informed of your request's status via email notifications.
  • Browse the self-service Knowledge Base 24/7 to find answers to common issues.

Offered to:

  • All ITS customers

Pricing:

  • This service is offered free of charge.

Availability:

This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages.

Additional Information: