Our Services
The Office of Leadership and Institutional Development (LID) serves both system office and institutional faculty, staff, and administrators. LID support ranges from one-on-one coaching to one-time workshops and leadership development program consulting, which is available at no-additional cost to USG Institutions and USO departments.
See our program menu for more information.
Coaching:
LID engages in a limited number of coaching engagements each year. All LID coaches hold credentials through the International Coaching Federation.
Professional Development Sessions:
Professional development sessions are offered on a variety of topics and can be facilitated face-to-face or virtually. LID will work with requestors to design programs that fit their unique needs or can customize examples listed below. Offerings can include stand-alone, one-time sessions, a series of 60–120-minute workshops, or longer, half-day/full-day retreats.
Please note, LID recommends a minimum of 10 attendees (unless the unit is smaller than 10 team members) for face-to-face sessions and a minimum timeframe request of 45 minutes. Additionally, LID relies on program requestors to assist with on-site logistics (i.e. reserved physical location or the creation of the virtual link for program, details related to number of participants, parking passes and parking information, and whether the program will be offered in a hybrid format, etc.).
For more information or to submit a programming request, please complete this short form, and a member of the LID team will reach out to you within 72 business hours. If you do not receive a reply within a week, please email organizational.development@usg.edu.
Managing People: This session invites participants to reflect on their current skills and explores the nuts and bolts of leading a team. Building trust, cultivating emotional intelligence, and effective communication are reviewed with special attention paid to continuous self-assessment.
Performance Management: What purpose does performance review serve? This session takes leaders through the purpose and process of performance management. Strategies for preparing for these meetings, engaging in hard conversations, setting goals, and receiving feedback are reviewed.
Conflict Management: This session dives in with identifying one’s current style of conflict response and then leads participants into exploring the basic components of conflict in the workplace. Strategies and actionable skills for resolving conflict are discussed.
Emotional Intelligence: This session provides participants with a deep understanding of emotional intelligence (EQ) and its importance in the workplace. Reviewing EQ competencies, learning about strategies to build EQ, and engaging in self-reflection are explored throughout the presentation.
Communication: Communication impacts every aspect of the workplace. This session highlights the critical need for clear and effective communication and provides skills for achieving it. Topics on active listening, use of intentional language, and body congruency are reviewed.
Customer Service: Who is our customer, and how do we serve them in an exceptional way? This session expands participants’ definition of “customer” and identifies must-have service essentials. Strategies and actionable skills for service-related challenges are discussed.
Time Management & Organization: While we can’t get more time in our day, we can drastically improve how we use our time to feel as if we’re getting that extra hour. This session gives participants a decision-making model for prioritizing tasks, a structure for organization, and tips for being more efficient.
Goal Setting: Identifying our goals tends to be easier than seeing them through. In this session, participants learn how to level up their goal setting to make their goals realistic, measurable, and achievable. The necessary mindset for goal success is also discussed.
Problem-Solving & Critical Thinking: Solving complex challenges can be time-consuming and overwhelming. This session gives participants a methodology for problem-solving by utilizing brainstorming, frame-storming, and collaboration techniques.
Building Trust & Meaningful Connections: Research shows that having trusting, meaningful relationships in the workplace has big implications for productivity, energy, and satisfaction. This session breaks down the components of trust and how to build it to create a culture of connection.
Collaboration: Successful team collaboration begins with team relationships. In this session, participants assess their current level of collaboration and working relationships and learn tangible ways to display behavior congruent with a collaborative culture.
Negotiation: Disagreement and conflict are a natural part of life, which means it inevitably shows up in the workplace at times. This session prepares participants for navigating tough emotions and conversations while keeping the organization’s mission and values at the forefront.
Resilience in the Workplace: Why is resilience needed in the workplace? During this session, we answer that question and go beyond the surface level idea of resilience. Participants are given accessible, sustainable, and science-packed strategies for bouncing back during challenging times.
Energy Management: Maintaining energy for a project or while fulfilling an organization’s complex, long-term goals can feel difficult at times. This session provides participants with strategies for assessing their energy output along with a plan to help sustain energy for the long haul.
Boosting Workplace Satisfaction & Well-Being: This session leads participants to identify their core values and how to lean into these values to boost workplace satisfaction. Definitions and examples of chronic stress, burnout, and well-being are reviewed along with self-assessment tools for each.