Operations Division

Cybersecurity Incident Reporting

At all USG organizations, management must investigate incidents involving loss, damage, misuse of information assets, or improper dissemination of information. All USG organizations are required to report cybersecurity incidents consistent with the security reporting requirements as noted in Section 5.3 and 5.10 of the Information Technology Handbook.

Cybersecurity “events” of interest are any questionable or suspicious activity that could threaten the security objectives for critical or sensitive data or infrastructure. They may or may not have criminal applications.

Cybersecurity “incidents” are violations or imminent threat of violation of cybersecurity policies, acceptable use policies, or standard cybersecurity practices, which may include, but are not limited to:

  • Widespread infections from virus, worms, Trojan horse or other malicious code;
  • Unauthorized use of computer accounts and computer systems;
  • Unauthorized, intentional or inadvertent disclosure or modification of sensitive/critical data or infrastructure;
  • Intentional disruption of critical system functionality;
  • Intentional or inadvertent penetration of firewall;
  • Compromise of any server, including Web server defacement or database server;
  • Exploitation of other weaknesses, known or unknown;
  • Child pornography;
  • Attempts to obtain information to commit fraud or otherwise prevent critical operations or cause danger to state or system or national security;
  • Violations of state or USG security policies or standards that threaten or compromise the security objectives of state or USG data, technology, or communications systems; and,
  • Any violation of the “Appropriate Use Policy.” (IT Handbook 5.2.1)

Time is critical. In the event of a cybersecurity event or incident concerning sensitive organizational or personal data, immediately report the event or incident by calling the USG Service Center. at 706-583-2001, or 1-888-875-3697 (Toll free within Georgia) or by emailing the USG Service Center. The USG Service Center is available 24 hours a day, seven days a week.

Thank you for your support.

To report an incident at a USG institution, please use the contacts below.

Organization Phone Email/URL
University System Office Helpdesk: 706-583-2001

Georgia Public Library Service GPLS InfoSec: 404-235-7206

Abraham Baldwin Agricultural College Tech Support: 229-391-5400

Albany State University Helpdesk: 229-430-4909

Atlanta Metropolitan State College Helpdesk: 404-756-4052

Augusta University IT Help Desk: 706-722-9237

Clayton State University IT Helpdesk: 678-466-4357

College of Coastal Georgia Helpdesk: 912-279-5760

Columbus State University UITS Help Desk: 706-507-8199

Dalton State College Service Desk: 706-712-8213

East Georgia State College Helpdesk: 478-289-2004

Fort Valley State University IT Helpdesk: 478-825-6228

Georgia College & State University Serve Help Desk: 478.445.7378

Georgia Gwinnett College Technology Helpdesk: 678-407-5611

Georgia Highlands College Helpdesk: 706-295-6775

Georgia Institute of Technology IT Helpdesk: 404-894-7173

Georgia Southern University my TechSupport: 912-478-2287

Georgia Southwestern State University Tech Support: 229-931-2074

Georgia State University Help Center: 404-413-4357

Gordon State College Gordon State College

Kennesaw State University KSU Service Desk: 470-578-6999

Middle Georgia State University Helpdesk: 478-471-2860

Savannah State University Helpdesk: 912-358-4357

South Georgia State College Helpdesk: 912-260-4317

University of Georgia EITS Helpdesk: 706-542-3106

University of North Georgia Helpdesk: 706-864-1922

University of West Georgia Service Desk: 678-839-6587

Valdosta State University VSU Solutions Center: 229-245-4357