After Hours Support Information
Information Technology Services (ITS) Helpdesk business hours are 8 a.m. to 5 p.m. Monday through Friday, with the exception of Board of Regents holidays.
If you need after-hours assistance with ITS product or service related business interruption or production down issues, call the ITS Helpdesk at 706-583-2001, or 1-888-375-3697 (toll free within Georgia) and listen to the menu prompts for instructions on how to contact ITS on-call support.
If you encounter a problem reaching or using the ITS Helpdesk call center telephone menu
- Dial 888-755-4791 and leave a 10-digit telephone number (through the numeric-message feature)
- If you do not receive a return call from an ITS Helpdesk representative within 20 minutes dial 888-904-0239 (also leaving a 10-digit telephone number through the numeric-message feature)
Non-Emergency After-Hours Support
If you need non-emergency after-hours assistance (i.e., evening, weekend, or holiday), we request that you notify us at least two weeks in advance.
To request non-emergency after-hours assistance,
- Go to the Self-Service Support Request website and select Submit Support Request
- E-mail firstname.lastname@example.org, or
- Call 706-583-2001, or 1-888-375-3697 (toll free within Georgia)