not mobile

ITS Customer Services

After Hours Support Information

Print friendly Modified March 5, 2013

Information Technology Services (ITS) Helpdesk business hours are 8 a.m. to 5 p.m. Monday through Friday, with the exception of Board of Regents holidays.

If you need after-hours assistance with ITS product or service related business interruption or production down issues, call the ITS Helpdesk at 706-583-2001, or 1-888-375-3697 (toll free within Georgia) and listen to the menu prompts for instructions on how to contact ITS on-call support.

If you encounter a problem reaching or using the ITS Helpdesk call center telephone menu

  • Dial 888-755-4791 and leave a 10-digit telephone number (through the numeric-message feature)
  • If you do not receive a return call from an ITS Helpdesk representative within 20 minutes dial 888-904-0239 (also leaving a 10-digit telephone number through the numeric-message feature)

Non-Emergency After-Hours Support

If you need non-emergency after-hours assistance (i.e., evening, weekend, or holiday), we request that you notify us at least two weeks in advance.

To request non-emergency after-hours assistance,

Additional Resources