ITS Helpdesk Mission and Vision
The ITS Helpdesk is the primary ITS product and service support single-point-of-contact for University System of Georgia (USG) customers.
Embracing consistency, the ITS Helpdesk
- Collects information
- Assigns or escalates
- Performs first contact/level resolution whenever possible
- Publishes outbound pro-active communications
- Provides Helpdesk operations best-practice training
To provide University System of Georgia (USG) enterprise ITS product and service customers with quality service, focusing on consistent and efficient support through
- Continuous improvement of processes and tools
- Customer engagement
- Professional development
Continue to be recognized as a single-point-of-contact service desk providing best in class communications and support.