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ITS Customer Services

ITS Customer Services

Print friendly Modified February 14, 2012

Welcome to the Information Technology Services (ITS) Customer Service web site, the University System of Georgia’s (USG) single point of contact for ITS product and service support.

ITS’s Customer Support Department and the Helpdesk provide a single point of contact, 24 hours a day, seven days a week to receive service requests and to log, track, and resolve support requests. A complete list of products and services currently supported through ITS are available in our Service Level Guidelines.

How to Ask: Submitting a Support or Service Request
For emergency, business interruption, or other production down situations, immediately call the ITS Helpdesk
(706-583-2001 or 888-875-3697 toll free within Georgia).

Submit Support Requests

Submit a new or view an existing support request(s). This could be an issue or a question about ITS current products and services. Self-service support requests require a user ID and password; email helpdesk@usg.edu for more information and assistance.

Submit Support Request

Submit Service Requests

Submit a service request(s) to propose new, enhanced or changed functionality for any of the service areas supported by ITS.

Submit Service Request