ITS Customer Services

The single point of contact for technology support and service requests

The single point of contact for technology support and service requests

Welcome to the Information Technology Services (ITS) Customer Services and Helpdesk, the University System of Georgia’s (USG) single point of contact for support and service requests.

ITS’s Customer Support Department and the Helpdesk provide a single point of contact, 24 hours a day, seven days a week to receive service requests and to log, track, and resolve support requests. A complete list of products and services currently supported through ITS are available in our Service Level Guidelines.

How to Ask: Submitting a Support or Service Request
For emergency, business interruption, or other production down situations, immediately call the ITS Helpdesk
(706-583-2001 or 888-875-3697 toll free within Georgia).

Submit Support or Service Requests

Submit a new or view an existing support or service request. This could be an issue or a question about ITS current products and services, or it could be a request to propose new, enhanced or changed functionality for any of the service areas supported by ITS. Self-service support or service requests require a user ID and password; email helpdesk@usg.edu for more information and assistance.

Submit Support or Service Request