Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

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Georgia Southern University

Project Fiscal Year
Transfer Equivalency Process Improvement2017
Wellness Collaborative2017
Experiental Learning Initiative2016
Financial Literacy2016
Academic Exclusion Student Communications Program2015
Career Services: Experiential Learning2015
College of Engineering & Information Technology (CEIT) Living-Learning Community (LLC)2015
Eagles for Eagles2015