Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

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Middle Georgia State University

Project Fiscal Year
Campus Tours2017
Military & Veterans Services2017
Office 3652017
Enrollment Management Call Center2016
FYRE- First Year Residential Experience2015
Process Improvement to provide better understanding on the process2015
Shuttle Service between Cochran and Eastman Campuses2015