Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

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University of Georgia

Project Fiscal Year
Experiential Learning2017
Exploratory Center Advisement2017
OneUSG/UGA OneSource Manage Faculty Events2017
UGA Academic Advising Enhancements2015
UGA Energy Efficiency and Sustainability2015
UGA Student Accounts Mobile Payment Initiative2014
UGA Transit - Mobile2014
UGA's Food Services Goes Mobile2014