Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

Click title to download project information.

Project Fiscal Year
Experiential Learning 2017
OneUSG/UGA OneSource Manage Faculty Events 2017
Exploratory Center Advisement 2017
UGA Academic Advising Enhancements 2015
UGA Energy Efficiency and Sustainability 2015
UGA's Food Services Goes Mobile 2014
UGA Transit - Mobile 2014
UGA Student Accounts Mobile Payment Initiative 2014
"We're here" - Custom, financial health & benefits support 2013