Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

Click title to download project information.

Project Fiscal Year
College Testing Initiative 2016
Student Success Coach Initiative 2016
Develop an Early Bird Advising Plan 2015
411 Ticketing System 2015
Implementing GHC411: An Enrollment Services Knowledge Base and Ticketing System 2014
Developing an Early Academic Warning System 2013