Service Excellence

Organizational Effectiveness Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

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Clayton State University

Project Fiscal Year
Academic Advising & Career Services Collaboration2018
Campus Meal Share Program2018
Strategic Communications Unit2017
Website Content Health Checks2017
Enhanced Campus Information & Visitor Services2016
Enhancing CSU's Digital Film Technician Training Program2016
Scholarship Accessibility2015
Student Success Collaborative2015
Student Success Collaborative2015
Textbook Price Comparison Tool2015
The EDGE Initiative2015