If you have questions about any OneUSG Connect announcements, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu.


Upcoming OneUSG Connect Time and Absence Changes


The process to submit time, approve time, and request absences will be changing soon as USG transitions to the new “Fluid” interface in OneUSG Connect with version 6.22 release on April 11, 2021. The user experience will be modified to have a more modern look and the flexibility to use Time & Absence on phones, tablets, and desktop devices.
The Time and Absence user experience changes include:

• Updated Time and Absence Dashboard

• Updated Timesheet Page Layout

• Updated Absence Request Page Layout

• New Absence Attachment Functionality

• Updated Approvals Menu

OneUSG Connect Knowledge Base - Self-Service Portal

We are excited to announce a new self-service portal that you can visit for all of your service needs: https://usg.service-now.com/usgsp. Using this portal, you can:

  • Search the new OneUSG Connect Knowledge Base for answers to questions you have
  • Locate job aids that were on the OneUSG Connect website
  • Submit a service request for help

New OneUSG Connect Support Email Address

OneUSG Connect Support has a new email address! Practitioners and employees should now submit tickets using oneusgsupport@usg.edu.

To ensure you continue to receive prompt assistance, make sure to use our new support email address or the Help tile within OneUSG Connect.

Form 1095-C Request

To request your Form 1095-C or request a password reset, you may contact the OneUSG Connect Support team at 877-251-2644 and press option 1 for assistance.

Watch: OneUSG Connect in Motion

Watch our new video, “OneUSG Connect in Motion.”

The University System of Georgia launches the OneUSG initiative - bringing all its institutions into OneUSG Connect; the single technology solution for managing human resources activities, benefits and compensation.