Human Resources - Benefits

Administration Division


New for 2021: Accolade personalized support

Starting January 1, 2021, employees and all covered dependents enrolled in an Anthem plan, will have an Accolade Health Assistant. Your Accolade Health Assistant will help you with things like finding a provider, requesting an ID card or understanding a claim and/or healthcare bill. Additionally, Accolade’s registered nurses and clinicians will help you navigate your more complex healthcare concerns, like understanding a diagnosis or treatment plan, coordinating care and/or connecting you with the help you need to manage a condition.

As your single point of contact, your Accolade Health Assistant will simplify your healthcare and benefit experience – helping you to save time, receive better care and get the most of out your USG healthcare benefits.

Need help after hours? Accolade also has a 24/7 nurse line to ensure you get the right care, at the right place, when you need it.

Also new for 2021:

  • Family tier rate change: For 2021, you can expect a slight increase in premiums if you’re enrolled in family tier healthcare coverage. A small $3 - $10 (or 1% – 2%) increase aligns premiums with the other tiers. No other changes are being made to employee premiums.

  • Anthem members should contact Anthem with any healthcare appeals. Once all appeals are exhausted through Anthem, the decisions will be considered final and will not be eligible for further review.

Healthcare choices

The University System of Georgia (USG) is pleased to continue to offer healthcare choices from Anthem Blue Cross Blue Shield (Anthem) and Kaiser Permanente (KP):

Consumer Choice HSA: Provides access to a Health Savings Account (HSA); Anthem in-network and out-of-network coverage.
Comprehensive Care: Offers Anthem in-network and out-of-network coverage.
BlueChoice HMO: You receive benefits when your care is coordinated by your Anthem primary care physician (PCP).
Kaiser Permanente HMO: You receive benefits when your care is coordinated by your KP PCP.

Save time and money on healthcare

See a doctor 24/7 with LiveHealth Online
Enjoy access to doctors through a mobile device or computer with a webcam.

Pay less for healthcare at Retail Clinics
A retail visit can be more affordable than a trip to the doctor’s office.

↑ Top