Cybersecurity

Cybersecurity Incident Management

USG institutions, USO, GPLS, and Georgia Archives (USG Organizations) management must investigate incidents involving loss, damage, misuse of information assets, or improper dissemination of information. All USG organizations are required to report cybersecurity incidents consistent with the security reporting requirements as noted in Section 5.3 and 5.10 of the Information Technology Handbook.

Cybersecurity “events” of interest are any questionable or suspicious activity that could threaten the security objectives for critical or sensitive data or infrastructure. They may or may not have criminal applications.

Cybersecurity “incidents” are violations or imminent threat of violation of cybersecurity policies, acceptable use policies, or standard cybersecurity practices, which may include, but are not limited to:

  • Widespread infections from virus, worms, Trojan horse or other malicious code;
  • Unauthorized use of computer accounts and computer systems;
  • Unauthorized, intentional or inadvertent disclosure or modification of sensitive/critical data or infrastructure;
  • Intentional disruption of critical system functionality;
  • Intentional or inadvertent penetration of firewall;
  • Compromise of any server, including Web server defacement or database server;
  • Exploitation of other weaknesses, known or unknown;
  • Child pornography;
  • Attempts to obtain information to commit fraud or otherwise prevent critical operations or cause danger to state or system or national security;
  • Violations of state or USG security policies or standards that threaten or compromise the security objectives of state or USG data, technology, or communications systems; and,
  • Any violation of the “Appropriate Use Policy.” (IT Handbook 5.1.3)

Time is critical. In the event of a cybersecurity event or incident concerning sensitive organizational or personal data, immediately report the event or incident by calling the ITS Helpdesk at 706-583-2001, or 1-888-875-3697 (Toll free within Georgia) or by emailing the Helpdesk at helpdesk@usg.edu. The ITS Helpdesk is available 24 hours a day, seven days a week.

Thank you for your support.

To report an incident at a USG institution, please use the contacts below.

Organization Phone Email/URL
University System Office Helpdesk: 706-583-2001

Helpdesk@usg.edu

Abraham Baldwin Agricultural College Tech Support: 229-391-5400

techsupport@abac.edu

Albany State University Helpdesk: 229-430-4909

helpdesk@asurams.edu

Atlanta Metropolitan State College Helpdesk: 404-756-4052

abuse@atlm.edu

Augusta University IT Help Desk: 706-721-4000

https://sn.augusta.edu/sp

Clayton State University IT Helpdesk: 678-466-4357

Help@clayton.edu

College of Coastal Georgia Helpdesk: 912-279-5764

Helpdesk@ccga.edu

Columbus State University UITS Help Desk: 706-507-8199

helpdesk@columbusstate.edu

Dalton State College Helpdesk: 706-272-2611

Helpdesk@daltonstate.edu

East Georgia State College Helpdesk: 478-289-2004

helpdesk@ega.edu

Fort Valley State University IT Helpdesk: 478-825-6228

ithelpdesk@fvsu.edu

Georgia College & State University Serve Help Desk: 478.445.7378

serve@gcsu.edu

Georgia Gwinnett College Technology Helpdesk: 678-407-5611

helpdesk@ggc.edu

Georgia Highlands College Helpdesk: 706-295-6775

rt@highlands.edu

Georgia Institute of Technology IT Helpdesk: 404-894-7173

support@oit.gatech.edu

Georgia Southern University my TechSupport: 912-478-2287

helpdesk@georgiasouthern.edu

Georgia Southwestern State University Tech Support: 229-931-2074

techsupp@gsw.edu

Georgia State University Help Center: 404-413-4357

help@gsu.edu

Gordon State College Support: 678-359-5008

helpstar@gordonstate.edu

Kennesaw State University KSU Service Desk: 470-578-6999

service@kennesaw.edu

Middle Georgia State University Helpdesk: 478-471-2860

https://help.mga.edu

Savannah State University Helpdesk: 912-358-4357

helpdesk@savannahstate.edu

South Georgia State College Helpdesk: 800-342-6364

abuse@sgsc.edu

University of Georgia EITS Helpdesk: 706-542-3106

abuse@uga.edu

University of North Georgia Helpdesk: 706-864-1922

helpdesk@ung.edu 

University of West Georgia Service Desk: 678-839-6587

servicedesk@westga.edu

Valdosta State University VSU Solutions Center: 229-245-4357

solutions@valdosta.edu