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Tips for Best Viewing Experience

Try watching the video stream at a lower quality

Many streams are now available in multiple bitrates. If you are watching on mobile the bitrate will adjust automatically. If you are watching on a laptop / desktop computer, you can manually adjust the bitrate.

  1. Hover over the video window
  2. Click on the text that says Best, 720, 480, 360 or 240
  3. Select 240 and try watching on that setting. You may notice a lower quality video image, but the stream should be easier for your bandwidth and CPU to playback smoothly. If it is smooth at 240, try the next step up and so on.

Use a Different Browser

An up-to-date version of Firefox or Chrome is recommended.

Install and Update Adobe Flash

Visit this web page and follow the steps to ensure you have an up to date version of Adobe Flash Player installed.

Check Internet Connection and Bandwidth

You need a consistent internet connection to view live video streaming. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a stream without interruption.

You can run a speedtest to determine your download speed. It can be helpful to run the test several times to see if you are getting consistent download speeds.

When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources. Older computer's graphics cards may have a difficult time encoding and decoding live and recorded video. We recommend shutting down all other applications and browser tabs / windows while viewing if you are experiencing viewing problems.

Disable or Enable Hardware Acceleration

Hardware acceleration means that your computer's graphics card is used to render the stream on your screen rather than decoding and rendering in software. In some cases, hardware acceleration does not function properly and the stream will go black or you will see a "stuttering" or "skipping" effect where everything is jittering. If you see this symptom or are seeing low frame rate playback, try enabling or disabling hardware acceleration:

  1. Right click within the video window
  2. Choose settings
  3. Click on the far left tab that looks like a screen
  4. Check or uncheck the box that says "Enable Hardware Acceleration"
  5. Click close
  6. Refresh the web page

Mobile Viewing

Common Problems and Solutions

No video player, there is just a blank space where the player should be

Stream is frequently re-buffering, looks "choppy," "laggy", "pausing" or "stop and go."

Black screen instead of a live video stream, even though I see a red "live" badge in the bottom of the player

Stream is playing back at a lower than expected frame rate

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