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Article Posted October 21, 2008

Featured - Regents Salute Excellence in USG Customer Service
2008 Chancellor's Customer Service Excellence Awards Winners

Regents Salute Excellence in USG Customer Service

At its October meeting, the Board of Regents paid tribute to the University System of Georgia (USG) individual employees and teams who provide faster, friendlier and easier services to the University System’s customers.

The University System Office received 250 nominations for the 2008 Chancellor’s Customer Service Outstanding Excellence Awards.

“Together, all of our winners have shown how we strive to be the best educational system in the nation,” said Deborah Scott, who has been leading the System’s Customer Service Initiative. “Our focus is on service to all of our customers – not only our students, but faculty, staff and our partners in education.”

The winners were as follows:

The Joseph Greene Award for Champion of the Year

This is a new award named for a former member of the Board of Regents who was a professor and Customer Service Champion at Augusta State University when he died in 2007. This award is given to a Customer Service Champion who has guided customer-service improvements throughout his or her organization, built customer-service teams and had a positive impact on USG customer service over the last year by working with other champions and leaders:

  • Linda Lyons, director of the Center for University Learning and customer service champion, Kennesaw State University.

Customer Service Institution of the Year, given to the USG institution that has shown the highest commitment, the highest performances and the most improve-ment in customer service across the University System over the last year:

  • Gold Medal – Kennesaw State University;

  • Silver Medal – Macon State College;

  • Bronze Medal – University of Georgia;

  • Honorable Mention – Augusta State University.

Leadership Award, which recognizes a leader in a department, division, program or institution who, through his or her leadership in customer service, has made a significant, positive impact on customer service to the citizens and customers of the University System of Georgia over the last year:

  • Gold Medals – Dr. Anthony Tricoli, president, Georgia Perimeter College; and Thomas E. Daniel, senior vice chancellor for external affairs, University System Office;

  • Silver Medal – Rosalind Meyers, associate vice president for auxiliary services, Georgia Tech;

  • Bronze Medal – James Black, vice president for finance and administration, Valdosta State University;

  • Honorable Mention – Shawn Ellis, director of client services, University of Georgia.

Improvement Initiative Award, given to a division or program that has designed and implemented a planned process improvement or initiative that has resulted in a significant positive impact on their customers over the last year:

  • Gold Medal – Student Success Center, Valdosta State University;

  • Silver Medal – Enrollment Process Improvement Initiative, South Georgia College;

  • Bronze Medal – Bookstore Adoption Project, Kennesaw State University;

  • Honorable Mention – Parking Services Department, University of Georgia; and Banner Upgrade Project, Kennesaw State University.

Individual Awards, given to those individuals who have demonstrated the most outstanding service to USG customers over the last year and whose actions reflect all five of the state’s customer service attributes (courteous, helpful, accessible, responsive and knowledgeable):

  • Gold Medals – Amy Wells, instructor of mathematics, Bainbridge College; and Cori Loftis, program specialist, University System Office;

  • Silver Medals – Peter Adams, business affairs manager II, University System Office; and Loren Sumerlin, operations manager, Georgia Tech;

  • Bronze Medals – Darin Givens, communications specialist, University System Office; and Charles Aust, professor of communication, Kennesaw State University;

  • Honorable Mentions – Jennifer Brannon, director of admissions, Middle Georgia College; Timothy Brunt, air conditioning technician, Valdosta State University; Kathleen Daughtry, senior secretary and “Director of First Impressions,” Georgia Southern University; and Rosser Jones, Stingerette Driver, Georgia Tech.

Team Awards, given to the teams who have demonstrated outstanding team service to USG customers over the last year:

  • Gold Medals – GALILEO, Georgia’s Virtual Library, University System Office; and the North Deck Traffic Flow Re-engineering Team, University of Georgia; Silver Medals – the crew of the research vessel Savannah, Skidaway Institute of Ocean-ography; and Integration and Deployment Services, Academic Systems, University System Office;

  • Bronze Medals – Office Resources, University System Office; and the Writing Center, Columbus State University;

  • Honorable Mentions – the Group Success Team, Armstrong Atlantic State University; Digital Back Office Enrollment Services, Kennesaw State University; the Virtual Lab Development Team, Gainesville State College; and the academic advisors, Gainesville State College.

Call Center Excellence Awards, given to the USG’s exceptional call centers, based on outstanding performance and improvement in customer service:

  • Gold Medals – the Customer Services Helpdesk, University System Office; and the Information Technology Helpdesk, Valdosta State University;

  • Silver Medal – Client Support Services (“The HUB”), Clayton State University;

  • Bronze Medal – Enrollment Services Communications Center, Kennesaw State University;

  • Honorable Mention – Financial Aid Call Center, Macon State College.

Posted by john.vanchella@usg.edu
Published in: On Campus

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