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November 2011 Issue

Featured - USG Chancellor Hank Huckaby Rewards Winners with “Do Right” Customer Service Awards
USG Chancellor Hank Huckaby with Kennesaw State University President Dan Papp and Team, Winners of the Customer Service Institution of the Year Award

USG Chancellor Hank Huckaby Rewards Winners with “Do Right” Customer Service Awards

Do right! USG Chancellor Hank Huckaby shared those simple, but powerful words with recipients of the Chancellor’s Customer Service Awards held November 16 in the boardroom of the University System office in Atlanta.

During his remarks, Chancellor Huckaby recalled one of his elementary school teachers beginning the first day of school by writing those two words on the classroom blackboard – “Do Right.” He said the class had no question about her expectations of them for the coming year, and those words continue to guide his actions today. He added, those two words exemplified the day’s awards celebration.

Huckaby told the group that he was pleased to have the opportunity to help recognize university system employees with the annual awards. He said that the Customer Service Awards, along with the Executive Leadership Institute are two high priority employee-related initiatives.

The theme of Huckaby’s first Customer Service Awards event was “Renew. Recharge. Recommit.” In its fifth year, the awards program recognizes and rewards employees for demonstrating consistently high levels of performance while accomplishing normal job responsibilities in customer service for the past year. Institutions submitted 300 nominations for awards in seven categories.

An individual, team or institution can be nominated in one of the following categories:
· Customer Service Excellence Award - Individual
· Customer Service Excellence Award - Team
· Outstanding Customer Service Leadership Award
· Call Center/Service Desk/Help Desk Excellence Award
· Outstanding Customer Service Process Improvement Initiative Award
· Customer Service Institution of the Year
· The Joseph Green Award Champion of the Year

Other than the Champion of the Year award, which goes to a single individual, each category has a gold, silver and bronze recipient and honorable mention. The awards this year were for efforts undertaken from July 1, 2010 to June 30, 2011 by full-time USG employees.

For a list of the winners and pictures from this year’s Chancellor Customer Service Awards, please visit: http://customerfocus.usg.edu/recognition/2011/.

Posted by Sonja Roberts on November 30, 2011
Published in: On Campus, Board of Regents

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