University System of Georgia Strategic Plan
Strategic Goal Five:
Maintain affordability so that money is not a barrier to participation in
the benefits of higher education.
Challenge
The USG will make the financial aid process faster, friendlier, and easier.
Action
Initiate more customer–friendly process.
Activities for Implementation
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Establish best practice model for customer friendly financial aid offices
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Create Systemwide financial aid group to implement best practices
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Survey students on satisfaction with aid process
Baseline Measure & Targets
| Baseline Measure | January 2008 Target | January 2009 Target | January 2010 Target | January 2011 Target | January 2012 Target |
|---|---|---|---|---|---|
| Number of days it takes to get through the financial aid process: 59 days (Gainesville State College) | Determine best practice – 4 institutions complete process reengineering | Complete first student satisfaction survey – 10 institutions complete process reengineering | Complete phase two student satisfaction – 10 institutions complete process reengineering | Complete phase three student satisfaction – 11 institutions complete process reengineering | All institutions meet best practice (?<10 days?) |