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Service Excellence

Recognition Programs

Print friendly Modified May 14, 2014

​Chancellor’s Annual Service Excellence Awards

The purpose of Chancellor’s Annual Service Excellence Awards is to recognize and reward employees for demonstrating consistently high levels of performance while accomplishing normal job responsibilities as it relates to service for the past year. It is a perfect time to highlight employees’ service projects and process improvement activities. We are delighted to send positive messages to our employees and generate a strong system-wide commitment to customer service excellence. Finalists of these awards will be invited to the Chancellor’s Annual Service Excellence Awards Program to celebrate their accomplishment.


Let’s hear from you about an outstanding service excellence individual, team, leader, project, and/or institution!


The Nomination Eligibility Requirements:

  • Activities performed during July 1, 2013 to June 30, 2014 for full-time employees of the University System of Georgia.
  • Nominee has consistently performed at high levels and/or going above and beyond the call of duty in the performance of their jobs while still accomplishing their normal job responsibilities.
  • Nominee is not under any disciplinary actions.

The University System of Georgia (USG) Service Excellence Program (SEP) provides the coordination of performance-based partnerships resulting in enhanced student experiences and success. The Service Excellence Program directly supports the USG’s goals to enhance retention, progression, and graduation rates; impacts the Complete College Georgia Initiative; and focuses on increasing the engagement of faculty and staff members.

The Chancellor’s Service Excellence Awards recognize individuals, teams, leaders, ambassadors, process improvement projects, and institutions that have demonstrated outstanding, “above and beyond” service to the students, colleagues and other customers of the USG over the last year.

The Chancellor’s Service Excellence Award (Gold/Silver/Bronze) categories are as follows:

1). Service Excellence Award – Outstanding Individual

These awards recognize individuals who have demonstrated outstanding, "above and beyond" service to the students, colleagues and other customers of the USG over the last year. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND RESPONSIVE.

2). Service Excellence Award – Outstanding Team

These awards recognize teams who have demonstrated outstanding, "above and beyond" service to the students, colleagues and other customers of the University System of Georgia over the last year. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND RESPONSIVE.

3). Service Excellence Award – Outstanding Leader (Administrator level)

These awards recognize administrator-level employees (e.g. Department Chair, Assistant Dean, Dean, Department Director, Assistant Vice President or Vice President) who, through their extraordinary leadership over the last year, demonstrated outstanding service to students, colleagues and other customers of the USG , and promoted a workforce culture that fosters “above and beyond” service experiences. Nominations should describe specific actions taken by this leader and how these actions benefited employees and/or customers. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND RESPONSIVE.

4). Outstanding Process Improvement Award: Increase Service to Students

These awards recognize teams, departments or divisions that designed and implemented process improvements or initiatives over the last year that significantly improved service to students. Projects will be considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on their customers (students, colleagues, community). Nominee's actions must reflect the following attributes: INITIATION, HELPFULNESS, IMPLEMENTATION, AND INSTITUTIONALIZATION.

5). Outstanding Process Improvement Award: Increase Effectiveness and Efficiency

These awards recognize teams, departments or divisions that designed and implemented process improvements or initiatives over the last year that significantly increased effectiveness and efficiency. Projects will be considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on their customers (students, colleagues, community). Nominee's actions must reflect the following four attributes: INITIATION, EFFECTIVENESS, IMPLEMENTATION, AND INSTITUTIONALIZATION.

6). Front Desk Support Excellence Award

This award recognizes high-performing front desk support staff. Consideration for this award will be based actions that go “above and beyond” in the specific area of front desk service. This type of position requires the unique ability and skill to assist multiple customers directly or through proper referral in a high traffic environment. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND TECHNOLOGICAL ENHANCEMENT.

7). Outstanding Institution of the Year and President

This award will go to the institution and president that demonstrated the highest commitment and performance levels in service excellence across the institution over the last year, including “Best Practice” accomplishments and employee activities that foster service excellence. Consideration will be based on participation in programs and initiatives that resulted in service excellence improvements; performance measurements (e.g. Key Performance Indicators-KPIs, customer satisfaction survey results;, and achievements as reported in their Service Excellence Improvement Plans or other reports. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND TECHNOLOGICAL ENHANCEMENT plus these additional criteria: process leadership culture, and examples of successful implementation practices

8). Service Excellence Ambassador of the Year

This award recognizes a Service Excellence Ambassador who has successfully guided service excellence improvements throughout his or her institution and fostered service excellence teams and activities. The winner has focused on leading performance, resulting in a significant, positive impact on service excellence over the last year for his or her president and institution. Nominee's actions must reflect the following five attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, AND RESPONSIVE.