Service Excellence

Communications & Governmental Affairs Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

Click title to download project information.

Project Fiscal Year
Health Services Patient Satisfaction Survey 2016
Student Police Academy 2016
Bobcat Rewards 2016
Career Center Internship Paperwork Process 2016
Customer Service 4.0! 2013
Catalyst for Inclusive Excellence: Leading the Transformation 2013