Service Excellence

Communications & Governmental Affairs Division

Service Excellence Projects

The Service Excellence Projects provide the platform for a higher level of coordination of performance-based partnerships resulting in enhanced student experiences and success. Each president has been asked to lead two projects during the fiscal year. One project should increase service to students. The other project should increase effectiveness and efficiency. At least one of the projects should contain an academic component.

The ultimate goal is to make processes and services an excellent experience, for our customers (students, faculty, staff members, visitors, alumni, and any other individual or group interaction). The service and process improvement strategies work hand-in-hand to provide results. The results should demonstrate the service excellence values: Respectful, Accessible, Supportive, Responsive and Informed.

Click title to download project information.

Project Fiscal Year
Develop an organizational culture that supports consistent delivery of quality service. 2015
Adopting Disney's Approach to Quality Service 2015
Create a customer service portal on FVSU's website with resources and training materials. 2015
Teaching our employees to do the right thing 2015