OneUSG Connect

Need Assistance?

OneUSG Connect - (HR, Payroll and Leave Inquiries)

  • If you need help with logging in to the system, address changes, email and/or phone number, questions about your paycheck, entering your time or your leave balances.

Please call the USG Shared Services Center at 1-877-251-2644 or email the Shared Services Center at sscsupport@ssc.usg.edu.

ADP Support – (HR, Payroll and Leave inquiries)

  • If you need a password reset, have questions about your paycheck, or leave balances Please contact the USG Shared Services Center at 1-855-214-2644 or submit email which is routed to helpdesk@ssc.usg.edu.

Hours of operation:

  • Monday - Friday 8 AM - 5 PM

OneUSG Connect - Benefits

  • If you need help logging in to the Benefits systems or have questions about coverage, billing and entering direct debit information.
  • More information for Retirees available here.

Please call the USG Shared Services Center at 1-855-214-2644 and follow the prompts to reach the OneUSG Connect - Benefits Call Center.

You can also reach the OneUSG Connect - Benefits Call Center toll-free by calling 1-844-5-USGBEN (1-844-587-4236).

Hours of operation:

  • Monday - Friday 8 AM - 5 PM