Announcements

Extended Call Center Hours for Urgent Benefits Eligibility Questions

Normal OneUSG Connect – Benefits Call Center hours: 8 a.m. to 5 p.m. ET, Monday through Friday

Between June 26 and July 31, the Call Center will remain open from 5 p.m. to 9 p.m. ET, Monday through Friday, to respond to urgent benefits eligibility questions.

OneUSG Connect – Benefits Call Center: 1-844-5-USGBEN (1-844-587-4236)


OneUSG Connect: New HR and Payroll System Coming June 18 for Cohort One!

OneUSG Connect is replacing ADP as the new HR and payroll system for the University System of Georgia (USG). Cohort One employees will use the system starting on June 18 to record and submit time and to access, review and update personal information including direct deposit, paystubs and benefits.

Cohort One: Columbus State University, Georgia Gwinnett College, Georgia Southwestern State University, Georgia College, University System Office, and Valdosta State University. If you have questions about OneUSG Connect, please contact the USG Shared Services Center toll free at 877-251-2644 or sscsupport@ssc.usg.edu.


OneUSG Connect – Benefits: New Benefits Administration System Coming June 26!

We know that University System of Georgia benefits are important to you and your family. They offer protection, peace of mind and comfort — and you want to make the most of them.

On June 26, 2017, we are introducing two new ways to access your health and group benefits:

  • OneUSG Connect - Benefits: This new, secure website will provide you with 24/7 access to your USG benefits — all year long.
  • OneUSG Connect - Benefits Call Center: You will be able to get expert help with your benefits through the convenience of a toll-free telephone number.

The new website and call center will replace the way you currently enroll for benefits, update your benefits due to life status changes, and review your current benefit elections.

Even though you will soon have two new ways to access your benefits, your 2017 benefits are not changing. (As always, you can modify your benefits when you experience a qualifying life status change, as well as during the next annual Open Enrollment period in fall 2017.)