Human Resources - Retiree Benefits

Administration Division

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HRA Reimbursements: Resources & Information

Letter, Guide & Summary

HRA Welcome Letter

HRA Welcome Letter
Welcome Letter

HRA Brochure Guide

Brochure Guide
Brochure Guide

HRA Quick Reference Guide

HRA Quick Reference Guide
HRA Quick Reference Guide

HRA Summary Plan

HRA Summary
Plan Summary

Online Access to the HRA

As you are accessing your HRA online, there are a few important pieces of information that you need to be aware of. If you are a retiree with an eligible dependent spouse, only the retiree will have access to the HRA account since they are considered the account holder. The covered spouse and/or dependent will only be able to access and manage the HRA account through the retiree’s account even if that retiree is under 65 and covered under the USG health plan. The under 65 retiree does have an account through Aon Retiree Health Exchange for this purpose. The under 65 retiree would need to activate his/her account on-line using the account number included on the Appointment letter mailed in September. If you need this number, please contact the Aon Retiree Health Exchange at 1-866-212-5052.

There are instances where both the retiree and their spouse are retirees of USG. This is what we consider “company couples”. If both the retiree and the retiree spouse are both retirees of USG and previously had separate healthcare coverage with USG before moving to the exchange, they would each have separate HRA accounts with Aon. Furthermore, they would each have separate logons to access their HRA online. If a company couple has decided to become a dependent under the other retiree’s healthcare plan access to the HRA would be through the retirees account and not the dependents account.

In the event of the retiree’s death, the spouse will become the HRA account holder. The HRA will be transferred to the surviving spouses account and the surviving spouse will be able to access and manage the HRA from their on-line account through “Manage My University System of Georgia Account” as long as they have activated their account. If a retiree does not use or have access to a computer the retiree can call Aon Retiree Health Exchange for assistance.

How to Get Expenses Reimbursed

To receive reimbursement for eligible health care premiums (copays, coinsurance, etc.), you can submit the request in two ways:

Option 1: Auto-reimbursement

The first premium reimbursement could take up to 60 days; as soon as the carrier has notified Aon that the retiree has paid his/her premium, Aon will cut a check and mail it to the retiree; no other documentation or action is needed.

Option 2: Filing a Form for Reimbursement

In order to expedite the reimbursement process, you may request reimbursement for eligible expenses by completing and filing the Your Spending Account Claim Form in two ways:

  1. Paper Form: Complete the paper version Your Spending Account Claim Form included in the HRA Welcome Kit and return to Aon. Proof of payment must be included with the form such as a copy of one of the following:

    • Cancelled or un-cancelled check
    • Statement from insurance provider
    • Bank statement showing premium payment
    • Fax the form and documentation to 1-888-211-9900 or mail to: Your Spending Account, P.O. Box 785040, Orlando, FL 32878-5040; Aon will cut a check and mail it to the retiree within 3-5 days from receiving the form and documentation.
  2. Online Form: Complete the online version of the Your Spending Account Claim Form by completing the following steps: log into your account on the Aon website at www.retiree.aon.com/usg; click on the ‘HRA’ tab which will then display a Manage My Account button which will direct the retiree to their account information with Aon’s Your Spending Account; from the Account Summary Page, choose ‘Get Reimbursed’; Complete the information on-line; Documentation of proof of payment is required – retiree can upload the documentation or fax or mail to Aon; within 3-5 days of submitting all of the required information, Aon will cut a check and mail it to the retiree.

Screen shot of website on how to access the Your Spending Account webpage after logging into your account at: www.retiree.aon.com/usg

Screen shot of website on how to access the Your Spending Account webpage after logging into your account at  www.retiree.aon.com/usg

Receiving Reimbursement

You can receive premium reimbursements in two ways:

Option 1: Paper Check

All retirees will receive a paper check for their premium reimbursement unless they set up direct deposit (regardless of whether they completed the Premium Auto Reimbursement form or signed up for direct debit for their premium payment).

Option 2: Direct Deposit

To set up direct deposit, you have two options:

  1. Online through the website: www.retiree.aon.com/usg; choose the ‘HRA’ tab which will then display a Manage My Account button which will direct the retiree to their account information with Aon’s Your Spending Account; choose ‘Edit Your Profile’; enter banking information; direct deposit will be set up for the next reimbursement.
  2. Call Aon at 1-866-212-5052 and provide banking information over the phone.

Requesting Reimbursement for Other Eligible Expenses

To receive reimbursement for other eligible health care expenses (copays, coinsurance, etc.), you can submit the request in two ways:

Option 1: Online Form

Log into your account at www.retiree.aon.com/usg, choose the ‘HRA’ tab which then display a Manage My Account button which will direct the retiree to their account information with Aon’s Your Spending Account; from the Account Summary page, choose ‘Get Reimbursed’; complete the information on-line and submit documentation to be reimbursed.

Option 2: Paper Form

The paper form must be requested from the Benefits Advisor; this was not included in the HRA Welcome Packet; complete the form and fax or mail to Aon along with supporting documentation.

Providing Supporting Documentation

Information may be obtained from the following documentation types. However, in order to be acceptable, the documents, or combination of documents, must provide all the standard required information (Amount, Date, Description, Provider, Who for):

Bank Statement Definition:

A summary report released by a bank to the bank’s customer on a fixed date every month.

It lists all transactions (deposits, withdrawals, checks paid, interest earned, service charges, penalties, etc.) incurred on the customer’s account during the specified time period.

The intent behind YSA’s requirement of a receipt, such as a bank statement, is to prove, by a third party, that services were rendered. Therefore the bank statement must include sufficient information to clearly indicate that it was issued by a third party - in this case issued by a Bank.

A bank statement must include:

  • Bank Name,
  • Bank’s Information: may be letterhead, address, phone number, website, logo, etc.
    • Information that clearly indicates that the statement was issued by a separate, third party, entity- in this case, by a Bank..
  • Transaction date and description
    • The date must include the year, such as the month and year or, the month, day and year.
    • The transaction description must include sufficient information to clearly identify it as an eligible insurance premium expense.

Aon Retiree Health Exchange Contact Information
Phone number: 1-866-212-5052
Fax Number: 1-888-211-9900
Mailing Address: Your Spending Account, P.O. Box 785040, Orlando, FL 32878-5040
HRA_Quick_Reference_Guide.pdf

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