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GALILEO Help

Troubleshooting Common Problems

The following chart represents common problems reported to GALILEO Support Services that can be resolved by changing browser or other plug-in settings.

Please see the GALILEO Computer Configuration Instructions for more information on compatible browsers and other computer settings.

Vendors PROBLEM MSIE 6.x MSIE 5.x Netscape 7.x
GALILEO Homepage The institution name that appears in the right-hand corner of the GALILEO homepage is not my institution. Click on "GO" next to the password box, but do not put in a password. This should clear the incorrect institution name. Then, sign in with your password. Click on "GO" next to the password box, but do not put in a password. This should clear the incorrect institution name. Then, sign in with your password. Click on "GO" next to the password box, but do not put in a password. This should clear the incorrect institution name. Then, sign in with your password.
EBSCO From EBSCOhost databases, I am unable to save text or html files to my desktop or a disk.

Follow the directions below when saving your document as a text or html file:

  • right click on the save to disk icon
  • select open in a new window
  • click the save icon (in new window)
  • follow directions on top of page.

Note, .html files must be saved as a Web Page, HTML Only, (*.htm; *.html) ,NOT AS Web Page, complete (*.htm; *.html).
When I access NoveList, an error message appears saying that my session has timed out Set Cookie Preferences for MSIE 6.x and Delete old cookies Set Cookie Preferences for MSIE 5.x and Delete old cookies Set Cookie Preferences for Netscape 7.x and Delete old cookies
I cannot open PDF documents Adobe Acrobat Reader required. Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required
I cannot print PDF documents Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function.
Vendors PROBLEM MSIE 6.x MSIE 5.x Netscape 7.x
ProQuest or Chadwyck-Healey When I access ProQuest databases (including Dissertation Abstracts), I am prompted for a user name and password. Use ProQuest’s CookieCutter to delete ProQuest Cookies. Then set Cookie Preferences for MSIE 6.x. Use ProQuest's CookieCutter to delete ProQuest Cookies. Then set Cookie Preferences for MSIE 5.x. Use ProQuest's CookieCutter to delete ProQuest Cookies. Then set Cookie Preferences for Netscape 7.x.
When I access Literature Online Reference Edition (LION) from home, I am prompted for a user name and password. Set Cookie Preferences for MSIE 6.x and Delete old cookies Set Cookie Preferences for MSIE 5.x and Delete old cookies Set Cookie Preferences for Netscape 7.x and Delete old cookies
I cannot open PDF documents Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required
I cannot print PDF documents Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function.
OCLC I cannot mark records in FirstSearch databases Set Cookie Preferences for MSIE 6.x and Delete old cookies.    
I cannot open PDF documents Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required

Modification of Adobe Acrobat Reader Settings Required		 Adobe Acrobat Reader required
I cannot print PDF documents Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function. Use Adobe Acrobat Reader’s print function, not your browser's print function.
Vendors PROBLEM MSIE 6.x MSIE 5.x Netscape 7.x
R.R. Bowker When I access Books in Print + Reviews, a simultaneous user message appears. Set Cookie Preferences for MSIE 6.x and Delete old cookies Set Cookie Preferences for MSIE 5.x and Delete old cookies Set Cookie Preferences for Netscape 7.x and Delete old cookies
GALILEO Current Contents When I try to search in GALILEO Current Contents, I receive a system failure error screen.     Netscape 7.0 is not compatible with GALILEO Current Contents. Please Use Netscape 7.1 or MSIE.
GALE or Digital Library of Georgia I have downloaded the image plug-in (Mr. Sid or DjVu) required to view documents in AncestryPlus and the Digital Library of Georgia, but it is not working properly. Enable browser's Active X Settings Enable browser's Active X Settings Uninstall plug-in (MrSid or DjVu) and reinstall
When I click on a link to view an image from the Digital Library of Georgia or AncestryPlus, a blank screen appears. Special image viewer plug-in required. Please see requirements found within database. Special image viewer plug-in required. Please see requirements found within database. Special image viewer plug-in required. Please see requirements found within database.