Technical & Access Problems
GALILEO provides access to databases and websites from several different producers. Each of these producers has its own technical requirements for access to its resources, and the GALILEO staff has reviewed these different requirements in order to create a single set of recommendations that will allow GALILEO users to have full access to the GALILEO system and all of its resources.
Following the Configuration Instructions in this section will prevent most potential GALILEO access problems, but please see the Troubleshooting page or the frequently asked questions below for more information about problems related to specific databases. If you are unable to find a solution to your problem, please contact your library or use the Contact Us form to report the problem.
Technical Support FAQs
- Can I link to and bookmark pages in GALILEO?
- Can WorldCat.org help me locate materials (books, videos, music) in nearby libraries?
- Do GALILEO databases need to be added to my proxy server's exception list?
- Do I need to change my cookie configuration in order to access the GALILEO website and GALILEO resources and features?
- Do I need to configure my computer to access GALILEO?
- Do I need to create an account to check out netLibrary books?
- How do I bookmark my favorite GALILEO homepage (GALILEO Scholar, GALILEO Library, GALILEO High School, and GALILEO Teen)?
- How do I delete cookies?
- How do I report a problem to GALILEO?
- How do I search databases when the GALILEO Search feature isn't working?
- How do I update my institution's IP addresses?
- The right side of the Quick Search results screen is cut off in my browser window.
- What Operating Systems does GALILEO Support?
- What are cookies?
- What browsers are compatible with GALILEO?
- When I click "Log in by IP as [Public Library Name]," how does GALILEO know what public library I am affiliated with?
- Why am I asked for an ID and Password when accessing Encyclopaedia Britannica from home?
- Why am I being asked for a username and password when accessing databases?
- Why am I getting an error message about my IP address when I go to GALILEO?
- Why am I taken to a "Select Database" list when I try to access a Cambridge Scientific Abstracts (CSA) database?
- Why am I unable to access videos within Encyclopaedia Britannica Online?
- Why am I unable to open PDFs?
- Why am I unable to print PDFs?
- Why am I unable to save articles in EBSCO?
- Why am I unable to view records I marked while in WorldCat?
- Why can't I log in to the GALILEO proxy?
- Why can't I use my back button to return to the result list after viewing an article?
- Why do I get a "Page Cannot Be Displayed" error message when accessing GALILEO?
- Why do I get an error message that my IP has changed and I don't have an EBSCO cookie?
- Why do I get the “Database Access Failed” error message when trying to access a database?
- Why do I receive an ID and password prompt when opening EBSCO persistent links that I have saved or e-mailed to myself?
- Why is an error message given after the Find It link to full text opens database?
- Will my browser work with Quick Search?