Technical & Access Problems
GALILEO provides access to databases and websites from several different producers. Each of these producers has its own technical requirements for access to its resources, and the GALILEO staff has reviewed these different requirements in order to create a single set of recommendations that will allow GALILEO users to have full access to the GALILEO system and all of its resources.
Following the Configuration Instructions in this section will prevent most potential GALILEO access problems, but please see the frequently asked questions below for more information about problems related to specific databases. If you are unable to find a solution to your problem, please contact your library or use the Contact Us form to report the problem.
Technical Support FAQs
- Can I link to and bookmark pages in GALILEO?
- Can WorldCat.org help me locate materials (books, videos, music) in nearby libraries?
- Disable Pop-Up Blocking to Access Campus Research (WestLaw).
- Do GALILEO databases need to be added to my proxy server's exception list?
- Do I need to change my cookie configuration in order to access the GALILEO website and GALILEO resources and features?
- Do I need to configure my computer to access GALILEO?
- Do I need to create an account to check out netLibrary books?
- How can I locate full-text journals in GALILEO?
- How do I bookmark my favorite GALILEO homepage (GALILEO Scholar, GALILEO Library, GALILEO High School, and GALILEO Teen)?
- How do I change my preferences in the GALILEO toolbar?
- How do I delete cookies?
- How do I disable or uninstall the toolbar?
- How do I download the GALILEO toolbar?
- How do I report a problem to GALILEO?
- How do I search databases when the GALILEO Search feature isn't working?
- How do I update my institution's IP addresses?
- How do I update the GALILEO toolbar?
- How do PINES users log in to GALILEO?
- How many GALILEO toolbars can I install?
- What Operating Systems does GALILEO Support?
- What are cookies?
- What are the possible technical problems with the GALILEO toolbar?
- What browsers are compatible with GALILEO?
- When I click "Log in by IP as [Public Library Name]," how does GALILEO know what public library I am affiliated with?
- Why am I being asked for a username and password when accessing databases?
- Why am I getting an error message about my IP address when I go to GALILEO?
- Why am I having problems with the toolbar in Internet Explorer?
- Why am I unable to open PDFs?
- Why am I unable to print PDFs?
- Why am I unable to view records I marked while in WorldCat?
- Why can't I log in to the GALILEO proxy?
- Why do I get a "Page Cannot Be Displayed" error message when accessing GALILEO?
- Why do I get a resource not available error message when trying to access a database?
- Why is an error message given after the Find It link to full text opens database?