Frequently Asked Questions
Search FAQs
FAQ Topics
FAQ Topics » Technical & Access Problems
- Can I link to and bookmark pages in GALILEO?
- Can WorldCat.org help me locate materials (books, videos, music) in nearby libraries?
- Disable Pop-Up Blocking to Access Campus Research (WestLaw).
- Do GALILEO databases need to be added to my proxy server's exception list?
- Do I need to change my cookie configuration in order to access the GALILEO website and GALILEO resources and features?
- Do I need to configure my computer to access GALILEO?
- Do I need to create an account to check out netLibrary books?
- How can I locate full-text journals in GALILEO?
- How do I bookmark my favorite GALILEO homepage (GALILEO Scholar, GALILEO Library, GALILEO High School, and GALILEO Teen)?
- How do I change my preferences in the GALILEO toolbar?
- How do I delete cookies?
- How do I disable or uninstall the toolbar?
- How do I download the GALILEO toolbar?
- How do I report a problem to GALILEO?
- How do I search databases when the GALILEO Search feature isn't working?
- How do I update my institution's IP addresses?
- How do I update the GALILEO toolbar?
- How do PINES users log in to GALILEO?
- How many GALILEO toolbars can I install?
- What Operating Systems does GALILEO Support?
- What are cookies?
- What are the possible technical problems with the GALILEO toolbar?
- What browsers are compatible with GALILEO?
- When I click "Log in by IP as [Public Library Name]," how does GALILEO know what public library I am affiliated with?
- Why am I being asked for a username and password when accessing databases?
- Why am I getting an error message about my IP address when I go to GALILEO?
- Why am I having problems with the toolbar in Internet Explorer?
- Why am I unable to open PDFs?
- Why am I unable to print PDFs?
- Why am I unable to view records I marked while in WorldCat?
- Why can't I log in to the GALILEO proxy?
- Why do I get a "Page Cannot Be Displayed" error message when accessing GALILEO?
- Why do I get a resource not available error message when trying to access a database?
- Why is an error message given after the Find It link to full text opens database?