• Home
• About GALILEO
• Contact Us
• Help

About GALILEO

• About the Initiative
• News & Announcements
• Governance
• Policies
• Participating Institutions
• GOLD/GALILEO Users Group Conference
• Presentations & Materials
• Planning & Development
• Assessment
  • Annual User Surveys
  • Vendor Performance
• Usage Statistics

GALILEO User Survey 2001

Measuring GALILEO Performance

Click on the appropriate survey question to go directly to the results.
1. I found it easy to use GALILEO.
2. Using GALILEO databases saved me time.
3. I think GALILEO is a valuable service.
4. I think GALILEO response time is acceptable.
5. GALILEO met my information needs.
6. I would recommend GALILEO to a friend.
7. I would improve GALILEO by ...
8.a.* Today I am using GALILEO as ... Student (undergraduate, graduate, K-12, 2 year technical), Faculty/Staff, Public library user, Other
8.b.* Please indicate your primary institutional affiliation (State (public) 4-year, State (public) 2-year, Private 4-year, Private 2-year, Technical Institute, Public Library, K-12 Public School, K-12 Private School, Other)
8.c. How often do you use GALILEO?

* Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile .

The survey could be completed at any time during the day or night (midnight Monday, November 5 through midnight Sunday, November 11). The percentages are compiled from the total number of responses to each question. The totals may vary as some patrons chose not to answer all questions. The following is a summary of the results:

Survey Respondent Profile.

User Type	Number	Institution Type	Number
All	311	K-12 School	23
Student - Graduate	31	4-Year Coll/Univ Priv	25
Student - Undergraduate	58	2-Year College	63
Student - K-12	13	4-Year Coll/Univ Pub	89
Student - 2-Year Technical	31	Public Library	25
Public Library	13	Technical College	73
Faculty/Staff	144	Other Institution	13
Other User	21	.
Respondents by User Respondents by Institution

return to top

1. I found it easy to use GALILEO.

User Type	Average	Institution Type	Average
All (100%)	2.92	K-12 (7%)	2.83
Student - Graduate (10%)	2.97	4-Year Coll/Univ Priv (8%)	2.96
Student - Undergraduate (19%)	2.59	2-Year College (20%)	2.92
Student - K-12 (4%)	2.08	4-Year Coll/Univ Pub (30%)	2.93
Student - 2-Year Technical (10%)	3.32	Public Library (8%)	2.93
Public Library (4%)	3.15	Technical College (23%)	3.34
Faculty/Staff (46%)	3.27	Other (4%)	2.71
Other User (7%)	3.05	.
User Type Response Institution Type Response

return to top

2. Using GALILEO databases saved me time.

User Type	Average	Institution Type	Average
All (100%)	3.23	K-12 (7%)	2.91
Student - Graduate (10%)	3.52	4-Year Coll/Univ Priv (8%)	3.44
Student - Undergraduate (19%)	2.84	2-Year College (20%)	3.25
Student - K-12 (4%)	2.31	4-Year Coll/Univ Pub (30%)	3.24
Student - 2-Year Technical (10%)	3.39	Public Library (8%)	3.63
Public Library (4%)	3.38	Technical College (23%)	3.48
Faculty/Staff (46%)	3.52	Other (4%)	2.71
Other User (7%)	3.24	.
User Type Response Institution Type Response

return to top

3. I think GALILEO is a valuable service.

User Type	Average	Institution Type	Average
All (100%)	3.51	K-12 (7%)	3.09
Student - Graduate (10%)	3.55	4-Year Coll/Univ Priv (8%)	3.80
Student - Undergraduate (19%)	3.31	2-Year College (20%)	3.24
Student - K-12 (4%)	2.46	4-Year Coll/Univ Pub (30%)	3.57
Student - 2-Year Technical (10%)	3.71	Public Library (8%)	3.83
Public Library (4%)	3.54	Technical College (23%)	3.81
Faculty/Staff (46%)	3.78	Other (4%)	3.14
Other User (7%)	3.43	.
User Type Response Institution Type Response

return to top

4. I think GALILEO response time is acceptable.

User Type	Average	Institution Type	Average
All (100%)	3.08	K-12 (7%)	2.96
Student - Graduate (10%)	2.90	4-Year Coll/Univ Priv (8%)	2.92
Student - Undergraduate (19%)	2.97	2-Year College (20%)	3.24
Student - K-12 (4%)	2.38	4-Year Coll/Univ Pub (30%)	3.00
Student - 2-Year Technical (10%)	3.32	Public Library (8%)	3.38
Public Library (4%)	3.08	Technical College (23%)	3.38
Faculty/Staff (46%)	3.30	Other (4%)	2.64
Other User (7%)	3.05	.
User Type Response Institution Type Response

return to top

5. GALILEO met my information needs.

User Type	Average	Institution Type	Average
All (100%)	3.04	K-12 (7%)	2.65
Student - Graduate (10%)	3.06	4-Year Coll/Univ Priv (8%)	3.08
Student - Undergraduate (19%)	2.63	2-Year College (20%)	3.13
Student - K-12 (4%)	1.92	4-Year Coll/Univ Pub (30%)	2.96
Student - 2-Year Technical (10%)	3.52	Public Library (8%)	3.43
Public Library (4%)	3.08	Technical College (23%)	3.49
Faculty/Staff (46%)	3.43	Other (4%)	2.21
Other User (7%)	3.00	.
User Type Response Institution Type Response

return to top

6. I would recommend GALILEO to a friend.

User Type	Average	Institution Type	Average
All (100%)	3.11	K-12 (7%)	2.96
Student - Graduate (10%)	3.45	4-Year Coll/Univ Priv (8%)	3.67
Student - Undergraduate (19%)	2.96	2-Year College (20%)	3.28
Student - K-12 (4%)	2.15	4-Year Coll/Univ Pub (30%)	3.29
Student - 2-Year Technical (10%)	3.58	Public Library (8%)	3.77
Public Library (4%)	3.36	Technical College (23%)	3.66
Faculty/Staff (46%)	3.60	Other (4%)	3.00
Other User (7%)	3.40	.
User Type Response Institution Type Response

return to top

7. I would improve GALILEO by ...(Read the analysis of responses.)

8.a. & 8.b.

Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile .

return to top

8.c. How often do you use GALILEO?

User Type	Daily	First	Monthly	Weekly
2 Yr/Technical Coll. (10%)	3	2	6	18
Faculty and Staff (46%)	83	4	21	33
Graduate (10%)	6	1	2	19
K-12 (4%)	2	4	3	4
Other User (7%)	12	2	2	5
Public Library (4%)	5	1	0	5
Undergraduate (19%)	4	3	20	27
All (100%)	115	17	54	111
User Type & Frequency