Georgia's Virtual Library...bringing quality content to you!

About GALILEO

GALILEO User Survey 2000

Measuring GALILEO Performance

GALILEO surveys users annually to ascertain patron satisfaction and use of GALILEO resources. The survey was administered through a web form for one week during the Fall Semester of 2000 (Monday, November 13 - Sunday, November 19). A total of 1,021 usable surveys were completed. Users were asked to respond to the following statements:

1. I found it easy to use GALILEO.
2. Using GALILEO databases saved me time.
3. I think GALILEO is a valuable service.
4. I think GALILEO response time is acceptable.
5. GALILEO met my information needs.
6. I would recommend GALILEO to a friend.
7. I would improve GALILEO by ...
8.a.* Today I am using GALILEO as ... Student (undergraduate, graduate, K-12, 2 year technical), Faculty/Staff, Public library user, Other
8.b.* Please indicate your primary institutional affiliation (State (public) 4-year, State (public) 2-year, Private 4-year, Private 2-year, Technical Institute, Public Library, K-12 Public School, K-12 Private School, Other)
8.c. How often do you use GALILEO?

* Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile.

The survey could be completed at any time during the day or night. The percentages are compiled from the total number of responses to each question. The totals may vary as some patrons chose not to answer all questions. The following is a summary of the results:

User Type Average Institution Type Average
All 1,121 (100%) 2 Year College (Priv) 10 (0.89%)
Student - Graduate 159 (14.18%) 2 Year College (Public) 110 (9.81%)
Student - Undergraduate 206 (18.38%) 4 Year Coll./Univ. (Priv) 98 (8.74%)
Student - K-12 155 (13.83%) 4 Year Coll./Univ. (Pub) 317 (28.28%)
Student - 2 Year Technical 83 (7.40%) K-12 School 336 (29.97%)
Faculty/Staff 468 (41.75%) Public Library 90 (8.03%)
Public 43 (3.84%) Technical College 140 (12.49%)
Other User 7 (0.62%) Other Institution 20 (1.78%)

graph of survey respondent profile, user type

graph of survey respondent profile, institution type

1. I found it easy to use GALILEO.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.00 K-12 (29.97%) 3.07
Student - Graduate (14.18%) 2.87 2 Year College Priv (0.89%) 2.90
Student - Undergraduate (18.38%) 2.92 4 Year Coll/Univ Priv (8.74%) 2.85
Student - K-12 (13.83%) 3.12 2 Year College Pub (9.81%) 2.95
Student - 2 Year Technical (7.40%) 3.05 4 Year Coll/Univ Pub (28.28%) 2.95
Public (3.84%) 2.91 Public Library (8.03%) 3.07
Faculty/Staff (41.75%) 3.03 Technical College (12.49%) 3.06
Other User (0.62%) 3.57 Other (1.78%) 3.06
graph of survey question 1, user type
graph of survey question 1, institution type

return to top

2. Using GALILEO databases saved me time.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.18 K-12 (29.97%) 3.20
Student - Graduate (14.18%) 3.33 2 Year College Priv (0.89%) 3.15
Student - Undergraduate (18.38%) 2.95 4 Year Coll/Univ Priv (8.74%) 2.80
Student - K-12 (13.83%) 2.90 2 Year College Pub (9.81%) 3.07
Student - 2 Year Technical(7.40%) 3.11 4 Year Coll/Univ Pub (28.28%) 3.08
Public (3.84%) 3.21 Public Library (8.03%) 3.26
Faculty/Staff (41.75%) 3.33 Technical College (12.49%) 3.20
Other User (0.62%) 3.00 Other (1.78%) 3.11
graph of survey question 2, user type
graph of survey question 2, institution type

return to top

3. I think GALILEO is a valuable service.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.51 K-12 (29.97%) 3.51
Student - Graduate (14.18%) 3.62 2 Year College Priv (0.89%) 3.65
Student - Undergraduate (18.38%) 3.35 4 Year Coll/Univ Priv (8.74%)) 3.50
Student - K-12 (13.83%) 3.26 2 Year College Pub (9.81%) 3.41
Student - 2 Year Technical (7.40%) 3.34 4 Year Coll/Univ Pub (28.28%) 3.49
Public (3.84%) 3.44 Public Library (8.03%) 3.62
Faculty/Staff (41.75%) 3.68 Technical College (12.49%) 3.57
Other User (0.62%) 3.43 Other (1.78%) 3.33
graph of survey question 3, user type
graph of survey question 3, institution type

return to top

4. I think GALILEO response time is acceptable.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.10 K-12 (29.97%) 3.18
Student - Graduate (14.18%) 3.16 2 Year College Priv (0.89%) 2.85
Student - Undergraduate (18.38%) 3.01 4 Year Coll/Univ Priv (8.74%) 3.00
Student - K-12 (13.83%) 2.97 2 Year College Pub (9.81%) 2.85
Student - 2-Year Technical (7.40%) 3.11 4 Year Coll/Univ Pub (28.28%) 3.19
Public (3.84%) 3.07 Public Library (8.03%) 3.10
Faculty/Staff (41.75%) 3.17 Technical College (12.49%) 3.10
Other User (0.62%) 2.57 Other (1.78%) 3.04
graph of survey question 4, user type
graph of survey question 4, institution type

return to top

5. GALILEO met my information needs.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.09 K-12 (29.97%) 3.18
Student - Graduate (14.18%) 3.06 2 Year College Priv (0.89%) 2.75
Student - Undergraduate (18.38%) 2.85 4 Year Coll/Univ Priv (8.74%) 3.20
Student - K-12 (13.83%) 2.86 2 Year College Pub (9.81%)) 2.88
Student - 2 Year Technical (7.40%) 3.11 4 Year Coll/Univ Pub (28.28%) 3.07
Public (3.84%) 3.14 Public Library (8.03%) 3.08
Faculty/Staff (41.75%) 3.29 Technical College (12.49%) 3.20
Other User (0.62%) 2.86 Other (1.78%) 3.08
graph of survey question 5, user type
graph of survey question 5, institution type

return to top

6. I would recommend GALILEO to a friend.

(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.37 K-12 (29.97%) 3.40
Student - Graduate (14.18%) 3.43 2 Year College Priv (0.89%)) 3.35
Student - Undergraduate (18.38%) 3.18 4 Year Coll/Univ Priv (8.74%) 3.20
Student - K-12 (13.83%) 3.09 2 Year College Pub (9.81%) 3.30
Student - 2 Year Technical (7.40%) 3.34 4 Year Coll/Univ Pub (28.28%) 3.36
Public (3.84%) 3.30 Public Library (8.03%) 3.38
Faculty/Staff (41.75%) 3.53 Technical College (12.49%) 3.39
Other User (0.62%) 3.14 Other (1.78%) 3.30
graph of survey question 6, user type
graph of survey question 6, institution type

return to top

7. I would improve GALILEO by ... (Read the analysis of responses.)

Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile.

return to top

8.c. How often do you use GALILEO?

User Type First Daily Monthly Weekly
2 Yr/Technical Coll. (7.40%) 12 15 18 38
Faculty and Staff (41.75%) 215 19 66 168
Graduate (14.18%) 30 2 24 103
K-12 (13.83%) 13 42 30 70
Other User (0.62%) 3 1 3 0
Public Library (3.84%) 11 1 14 17
Undergraduate (18.38%) 20 21 67 98
All 304 101 222 494
graph illustrating frequency of use of GALILEO

return to top