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About GALILEO

GALILEO User Survey 1999

Measuring GALILEO Performance

GALILEO surveys users annually to ascertain patron satisfaction and use of GALILEO resources. The survey was administered through a web form for one week during the Fall Semester of 1999. A total of 1,010 usable surveys were completed. Users were asked to respond to the following statements:

1. I found it easy to use GALILEO.
2. Using GALILEO databases saved me time.
3. I think GALILEO is a valuable service.
4. I think GALILEO response time is acceptable.
5. GALILEO met my information needs.
6. I would recommend GALILEO to a friend.
7. I would improve GALILEO by ...
8.a.* Today I am using GALILEO as ... Student (undergraduate, graduate, K-12, 2 year technical), Faculty/Staff, Public library user, Other
8.b.* Please indicate your primary institutional affiliation (State (public) 4-year, State (public) 2-year, Private 4-year, Private 2-year, Technical Institute, Public Library, K-12 Public School, K-12 Private School, Other)
8.c. How often do you use GALILEO?

* Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile.

The survey could be completed at any time during the day or night. The percentages are compiled from the total number of responses to each question. The totals may vary as some patrons chose not to answer all questions. The following is a summary of the results:

Survey Respondent Profile
User Type Responses Institution Type Number
All 988 2 Year College/University 51
Student - All 601 4 Year College/University 457
Student - Graduate 145 K-12 School 82
Student - Undergraduate 223 Public Library 135
Student - K-12 46 Technical School 263
Student - 2 Year Technical 187    
Faculty/Staff 295    
Public 61    
Librarian 31    
graph of survey respondent profile, user type graph of survey respondent profile, institution type

1. I found it easy to use GALILEO.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.11 2 Year College/University 3.29
Student - All 2.99 4 Year College/University 3.14
Student - Graduate 3.00 K-12 School 2.82
Student - Undergraduate 2.95 Public Library 2.95
Student - K-12 2.57 Technical School 3.22
Student - 2 Year Technical 3.14    
Faculty/Staff 3.39    
Public 2.97    
Librarian 3.16    
graph of survey question 1, user type graph of survey question 1, institution type

2. Using GALILEO databases saved me time.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.26 2 Year College/University 3.31
Student - All 3.15 4 Year College/University 3.36
Student - Graduate 3.53 K-12 School 2.85
Student - Undergraduate 3.18 Public Library 3.19
Student - K-12 2.61 Technical School 3.23
Student - 2 Year Technical 3.12    
Faculty/Staff 3.49    
Public 3.13    
Librarian 3.39    
graph of survey question 2, user type graph of survey question 2, institution type

3. I think GALILEO is a valuable service.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.50 2 Year College/University 3.57
Student - All 3.37 4 Year College/University 3.62
Student - Graduate 3.53 K-12 School 3.09
Student - Undergraduate 3.45 Public Library 2.83
Student - K-12 2.83 Technical School 3.21
Student - 2 Year Technical 3.29    
Faculty/Staff 3.74    
Public 3.44    
Librarian 3.74    
graph of survey question 3, user type graph of survey question 3, institution type

4. I think GALILEO response time is acceptable.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 2.97 2 Year College/University 3.00
Student - All 2.96 4 Year College/University 2.93
Student - Graduate 2.94 K-12 School 2.68
Student - Undergraduate 2.91 Public Library 2.83
Student - K-12 2.61 Technical School 3.21
Student - 2 Year Technical 3.11    
Faculty/Staff 3.05    
Public 2.87    
Librarian 2.77    
graph of survey question 4, user type graph of survey question 4, institution type

5. GALILEO met my information needs.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.09 2 Year College/University 3.10
Student - All 2.95 4 Year College/University 3.03
Student - Graduate 2.89 K-12 School 2.78
Student - Undergraduate 2.90 Public Library 3.20
Student - K-12 2.54 Technical School 3.22
Student - 2 Year Technical 3.16    
Faculty/Staff 3.32    
Public 3.16    
Librarian 3.09    
graph of survey question 5, user type graph of survey question 5, institution type

6. I would recommend GALILEO to a friend.
(1 = Strongly disagree | 2 = Disagree | 3 = Agree | 4 = Strongly agree)

User Type Average Institution Type Average
All 3.38 2 Year College/University 3.53
Student - All 3.23 4 Year College/University 3.42
Student - Graduate 3.32 K-12 School 3.04
Student - Undergraduate 3.27 Public Library 3.40
Student - K-12 2.74 Technical School 3.38
Student - 2 Year Technical 3.25    
Faculty/Staff 3.65    
Public 3.36    
Librarian 3.71    
graph of survey question 6, user type graph of survey question 6, institution type

7. I would improve GALILEO by ...

Data from questions 8.a. and 8.b. have been included in the Survey Respondent Profile.

8.c. How often do you use GALILEO?

User Type First Daily Monthly Weekly
All 110 294 172 381
2 yr Technical School 48 23 60 57
Faculty and Staff 21 163 6 88
Graduate 5 27 5 90
Undergraduate 25 19 8 103
K-12 13 7 13 19
Librarian 0 26 10 3
Public Library 1 29 26 21

* 31 respondents did not answer this question.