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Services & Support Information
ITS Helpdesk
- ITS service and product support 24/7 single point of contact
- Outbound customer contact (follow-up)
- USG and ITS service announcements and communications
- USG Emergency Web Service (EWS)
- ITS Emergency Communication Service (ECS)
Customer Services
- Case management system account administration, configuration, support, and training
- Case management system metrics, report production, and support including USG institution open case reports
- USG Listserv managed mailing list setup, administration, configuration, subscription, and support
- Call Center telephone system self-service content ownership (Service Information Message)
- Athens ITS new employee workstation and case management system orientation
- USG TouchNet account administration
- Athens visitor network password administration
- Helpdesk Information/Knowledge Repository web site administration
- Athens NewsBoard schedule and content
