USG Listservers
Listserver Communication Guidelines
Listservers are used throughout the University System of Georgia (USG) to host discussions and share information. The Office of Information and Instructional Technology (OIIT) provides subscription and notification services for many of these lists.
OIIT posts official communications through selected OIIT-owned USG listservers to disseminate information about production application or technical releases, known issues, training, conferences, defect corrections, patches, etc. Each USG institution should have key staff subscribed to OIIT listservers.
Although OIIT staff regularly monitor listserver postings for informational purposes, these lists are not a substitute for requesting OIIT support through the OIIT HELPDESK. OIIT staff respond to product and service support requests only when issues are logged with the OIIT HELPDESK and assigned a case number. To obtain support for production applications and services supported by OIIT, users should use the tiered support system that provides logging, tracking, resource assignment, communication, and reporting of production-related issues, efforts, and resolutions.
To bring OIIT centralized support to bear on an issue, for prompt action on a technical or functional problem or policy issue, or for more information or clarification regarding OIIT owned USG listservers including acceptable use and subscription, contact the OIIT HELPDESK at http://www.usg.edu/customer_services (self-service ticket submission) or e-mail Helpdesk@usg.edu. For urgent or production down situations, call the OIIT HELPDESK (706-583-2001, or toll free within Georgia 1-888-875-3697).
Thank you for your cooperation.