News
November 14, 2009
*NEW* OIIT Thanksgiving Holiday Schedule Thursday-Friday, November 26-27, 2009 and Support Contacts
The Office of Information and Instructional Technology (OIIT), Board of Regents, University System of Georgia (USG), will close Thursday-Friday, November 26-27, 2009 to observe the Thanksgiving Holiday.
HOW TO CONTACT THE OIIT HELPDESK Thursday-Friday, November 26-27, 2009
**Emergency, Production Down, Business Interruption**
If an emergency (production down) OIIT product or service related business interruption occurs Thursday-Friday, November 26-27, 2009, call the OIIT Helpdesk immediately (1-888-875-3697 toll free within Georgia, or 706-583-2001) and follow instructions to leave an emergency message to automatically page on-call support staff.
NOTE: If you call the OIIT Helpdesk and you encounter a problem
- reaching the OIIT Helpdesk Call Center main menu, or
- with Call Center menu options or features
call 1-888-755-4791 and leave a 10-digit telephone number (through the numeric-message feature) where you can be reached.
**Non-Production down Question, Request, or Problem**
If you have a non-production down question, request, or problem that can be addressed the next business day (Monday, November 30), please submit an OIIT self-service support request (http://www.usg.edu/customer_services) or e-mail helpdesk@usg.edu
MORE INFORMATION
For more information about OIIT Service Level Guidelines including communications, please refer to http://www.usg.edu/customer_services/guidelines/service_level.pdf
Related link(s):
Submit OIIT Self-Service Support Request
See OIIT Service Level Guidelines (SLG)
November 14, 2009
*NEW* OIIT Closed Wednesday, November 25 2009 for Furlough Day and Support Contact Information
The Office of Information and Instructional Technology (OIIT), Board of Regents, University System of Georgia (USG), will close Wednesday, November 25, 2009 for a furlough day along with other members of the System Office.
On this day OIIT will respond to emergency issues in the same manner as if it were a weekend or holiday. Institutions should contact the OIIT Helpdesk by telephone and follow the directions. The appropriate individual will be notified and will contact the institution representative regarding the issue(s).
Important Information for USG Institutions about Activities that Might Require OIIT Resources
* We request that institutions not schedule any activities that may require OIIT resources (upgrades, database maintenance, etc.) Tuesday, November 24, 2009 after 5:00 p.m. and all day Wednesday, November 25, 2009.
* If you have questions or concerns about your scheduled activities, please contact the OIIT Helpdesk and someone will follow up with you to discuss your needs. Below are the directions for reporting issues when the OIIT office is not open.
HOW TO CONTACT THE OIIT HELPDESK Wednesday, November 25, 2009
** Emergency, Production Down, Business Interruption **
If an emergency (production down) OIIT product or service related business interruption occurs November 25, 2009, call the OIIT Helpdesk immediately (1-888-875-3697 toll free within Georgia, or 706-583-2001) and follow instructions to leave an emergency message to automatically page on-call support staff.
Note: If you call the OIIT Helpdesk and you encounter a problem
- Reaching the OIIT Helpdesk Call Center main menu, or
- With Call Center menu options or features
Call 1-888-755-4791 and leave a 10-digit telephone number (through the numeric-message feature) where you can be reached.
** Non-Production Down Question, Request, or Issue **
If you have a non-production down question, request, or issue, please submit an OIIT self-service support request (http://www.usg.edu/customer_services) or e-mail helpdesk@usg.edu
INFORMATION FOR USG INSTITUTIONS
- Scheduled maintenance for OIIT products and services are still in effect. Services will be unavailable during normal and regular OIIT product maintenance and service schedules.
- USG institutions should not schedule upgrades, database maintenance, or other critical work that might require OIIT resources Wednesday, November 25, 2009 as OIIT will have limited support and service resources.
MORE INFORMATION
OIIT is committed to an ongoing effort to provide service and support. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
For more information/clarification about this schedule
- Contact the OIIT Helpdesk at http://www.usg.edu/customer_services (self-service support request)
- E-mail helpdesk@usg.edu
- Refer to the OIIT Service Level Guidelines (SLG) (http://www.usg.edu/customer_services/guidelines/)
Related link(s):
Submit OIIT Self-Service Support Request
See OIIT Service Level Guidelines (SLG)